Customer Support Specialist - German Speaking

Randstad (Schweiz) AG; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in Barcelona is seeking a full-time German-speaking Customer Support Specialist to join their dynamic team. The role involves providing technical support, managing customer expectations, and collaborating with peers in a fast-paced, innovative environment. The ideal candidate will have strong communication skills and experience in customer service, with opportunities for remote work and additional benefits.

Servicios

Remote work options

Home office setup allowance

Health and dental insurance

Employer-funded pension scheme

Vouchers for lunch, childcare, or transportation

Unlimited LinkedIn Learning access

Free access to CALM mental health app

Formación

• Experience in a similar customer support role.
• Excellent written and verbal communication skills in German and English.
• Ability to work under pressure and follow standard processes.

Responsabilidades

• Provide product information and technical support via phone and email.
• Resolve customer issues and inquiries effectively.
• Update CRM system with customer interaction information.

Conocimientos

Communication

Customer Service

Interpersonal Skills

Proactivity

Attention to Detail

Herramientas

SalesForce

Descripción del empleo

Job Description: Customer Support Specialist (German Speaker)

Are you passionate about technology and enjoy helping others? We are seeking a full-time German-speaking Customer Support Specialist to join our dynamic team in Barcelona.

As part of Bridgestone Mobility Solutions, you will support our Central region customers (DACH/Nordics) alongside a friendly and skilled team of 12 colleagues, with 3 based in Barcelona. You will report to the Regional Team Leader and work in a supportive, international environment.

Responsibilities:

1. Provide product information and technical and administrative support via multiple channels (phone and email).
2. Offer personalized customer experiences by effectively resolving issues and inquiries, keeping customer satisfaction central to your approach.
3. Proactively manage customer expectations.
4. Update our CRM system (SalesForce) with all relevant customer interaction information.
5. Collaborate with peers and cross-departmentally to deliver complete and well-researched answers.

Ideal Candidate Profile:

• Successful experience in a similar customer support role.
• Excellent written and verbal communication skills in German and English.
• Strong interpersonal and customer service skills.
• Willingness to learn new products and technologies.
• Proactive, detail-oriented, and able to work under pressure.
• Ability to follow standard processes within set service levels.
• Team player.
• Experience with CRM systems like SalesForce is advantageous.

What We Offer:

• Work in a fast-paced, innovative, and international environment.
• A culture that values hard work and fun.
• Fast decision-making and minimal bureaucracy.
• Up to 3 days remote work per week.
• €500 gross for home office setup and monthly allowance.
• Opportunity to work abroad 40 days per year.
• Birthday off and volunteering leave.
• Additional health and dental insurance.
• Employer-funded pension scheme.
• Vouchers for lunch, childcare, or transportation.
• Unlimited LinkedIn Learning access.
• Language learning via Gofluent platform.
• Free access to CALM mental health app.
• Employee Assistance Program.

About Us:

Bridgestone Mobility Solutions aims to create a sustainable future through data-driven mobility. We develop high-value products and services for fleets, OEMs, and governments to make travel safer, more accessible, and environmentally friendly.

We are a business unit of Bridgestone Corporation, a global leader in tyres and rubber, operating in Europe, the Americas, Australia, and Africa.

Webfleet, one of our key offerings, is a trusted fleet management solution used worldwide by over 50,000 customers, providing extensive support and integration options.