Customer Support Specialist (Fully Remote - Spain)

Bitfinex; Santiago de Compostela; A distancia; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A leading cryptocurrency exchange seeks a Customer Support Specialist who is passionate about finance and cryptocurrencies. This remote role involves engaging with traders, providing exceptional service, and contributing to a supportive culture. Ideal candidates have strong analytical skills, communication proficiency in English, and a detail-oriented mindset.

Formación

• Experience in customer support and finance.
• Excellent communication skills in English.
• Strong analytical skills and interest in cryptocurrency.

Responsabilidades

• Handle inquiries and requests from corporate and professional traders.
• Demonstrate full ownership of outstanding customer service.
• Engage in cross-team interactions and contribute to a positive support culture.

Conocimientos

Analytical ability

Communication skills

Detail-oriented

Customer relations

Security and privacy focus

Interest in cryptocurrencies

Herramientas

Excel

Descripción del empleo

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, with the experience and capacity to contribute to our vision.

Key Responsibilities

• Effectively handle inquiries and requests from corporate and professional traders.
• Continuously upgrade skill sets.
• Lead by example to demonstrate full ownership of outstanding customer service.
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives.
• Engage in cross-team interactions.
• Ability to work independently with minimum supervision, flexible in working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics, or Statistics.
• Good understanding of trading and derivatives markets.
• Strong analytical ability.
• Experience in customer relations; ability to handle requests and inquiries is essential.
• Excellent communication skills in English.
• Passionate about the cryptocurrency and blockchain world.
• Detail-oriented.
• Security and privacy focus.
• Familiarity with Office Suites (especially Excel).

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