Customer Support Specialist - French Speaking - Night Shift

Monta; Comunidad Valenciana; Presencial; EUR 25.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a passionate Customer Support Specialist to enhance the EV charging experience. In this pivotal role, you will be the voice of the company, ensuring customer satisfaction and providing tailored guidance. You'll have the opportunity to shape the support team's culture while working in a dynamic environment that values flexibility and work-life balance. With a generous vacation policy, personal development budget, and various perks, this position is perfect for those eager to contribute to a groundbreaking industry. Join us in revolutionizing the EV charging landscape!

Servicios

30 paid vacation days

Personal learning budget

Subsidized gym membership

Free snacks and beverages

Subsidized plant-based lunches

Health insurance account

Paid parental leave

Shared company car

Electric bike access

Monthly team meetups

Formación

• Fluency in English and French is essential; additional languages are a bonus.
• Experience in customer-facing roles is highly valued.

Responsabilidades

• Respond to inquiries from customers via various channels.
• Resolve customer concerns efficiently while ensuring satisfaction.
• Create knowledge base articles and update internal documentation.

Conocimientos

Fluent in English

Fluent in French

Customer service experience

Tech-savvy

Attention to detail

Problem-solving

Descripción del empleo

Do you want to help the world EV better?

We’re looking for a talented Customer Support Specialist to join our Support team.

Who are we?

We are Monta : the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands, we aim to help everyone enjoy the same, consistent charging experience : from EV drivers in their homes to charge point owners, EV charging businesses, or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totaling 80M EUR! In other words : we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit.

Here are some things you’ll be working on :

1. Respond promptly to inquiries mainly from B2C via email, phone, live chat, and our contact form.
2. Resolve customer concerns efficiently while ensuring a high level of satisfaction.
3. Provide product knowledge and guidance tailored to the needs of individual consumers.
4. Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.
5. Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.
6. Create knowledge base articles and update internal documentation in support of the customer experience.
7. Work on a shift-based schedule Monday-Sunday, between the hours of 18 : 00-07 : 00.

As a Customer Support Specialist, you will :

In the position of Customer Support Specialist, you will be one of the first handful of hires and a key element in shaping the culture, foundation, and future of the Support Team. You will be our voice to the outside world, and it is therefore crucial that you have a passion for helping people. Our users are always 100% in focus and it is important to us that they get an awesome experience when they contact us.

To do this, we imagine you to have the following experience :

1. You are fluent in English and French - Bonus if you speak other languages.
2. You are located in or around Barcelona and can work from our office in Barcelona.
3. You are driven and can think outside of the box.
4. You have experience working in customer-facing environments.
5. You have attention to detail and are not afraid of taking ownership.
6. You are tech-savvy.

Do you fit most of these requirements, but not all? That’s fine : we’d love to hear from you all the same!)

What will you get?

1. Take part in our Support team’s monthly meetup, where you can share your knowledge and discuss best practices.
2. Share Monta’s success through our generous warrant program.
3. Relax and unwind during your 30 paid vacation days (five weeks + five top-up days).
4. Use your personal learning budget and take some time off for your personal / professional development.
5. Hop in our shared company car (or hop on an electric bike) in our bigger offices.
6. Stay fit with your subsidized gym membership.
7. Never go hungry (or thirsty) again with the free snacks & beverages at our offices.
8. Enjoy your subsidized plant-based lunches at our offices.
9. Prepare for the future with your health insurance account.
10. Spend time with your family during your paid parental leave.

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognize the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

What’s the salary range for this role?

The salary range for this role is 25,000 Euro per annum + night shift pay. (Our offer will be based on the level of your experience.)

Does this sound exciting? If yes, then please apply soon. We review applications continuously and can’t wait to hear from you!

Kindly submit your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.