Customer Support Specialist for Vacation Rentals

We manage a portfolio of vacation rental apartments in Barcelona and Italy, and we’re looking for a dedicated Customer Support Specialist to join our team. Based in Barcelona, this full-time role offers the flexibility to work remotely on weekends, ensuring our guests receive top-notch service during their stays.

Responsibilities :

1. Respond to guest inquiries with professionalism and efficiency using our management tools.
2. Work full-time (40 hours / week), including some weekends (Saturday and Sunday, 10:00 AM - 6:00 PM).
3. Provide exceptional customer support in Spanish and English for our international guests.
4. Address common questions or escalate issues following our established guidelines.
5. Collaborate with the team to maintain a high-quality guest experience.

Requirements :

1. Fluency in Spanish and English (written and spoken).
2. Proven customer service experience, preferably in tourism, hospitality, or vacation rentals.
3. Availability to work weekends (9:30 AM - 5:30 PM CET) and flexibility for weekday shifts.
4. Comfortable with digital tools and quick to adapt to new systems.
5. Strong organizational skills, reliability, and a customer-first mindset.

Preferred Qualifications (Not Required) :

1. Proficiency in Italian.
2. Familiarity with the Barcelona tourism market.

What We Offer :

1. Full-time position (40 hours / week) based in Barcelona, with the option to work remotely on weekends.
2. Salary range: €1400-€1800 / month, depending on experience (negotiable).
3. Long-term opportunity in a dynamic, growing business.
4. Supportive team environment with clear processes provided.

How to Apply : Please send me a direct message with your CV or a brief overview of your experience, including:

1. Your availability (especially weekends).
2. Your language skills (Spanish, English, Italian if applicable).

Join us to help create memorable experiences for our guests!