Customer Support Specialist for Telecommunications (Dutch native)

weWow; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An exciting opportunity awaits in sunny Valencia with a forward-thinking telecom brand. As a Customer Support Specialist, you'll be the friendly voice that guides customers through their queries and ensures a seamless experience. This role emphasizes human connection over scripts, allowing you to truly impact customer satisfaction. You'll join a dynamic team in a scale-up environment, collaborating with renowned brands across Europe. With a focus on personal and professional growth, you will enjoy a vibrant community, healthy meals, and comprehensive support for relocation. If you're passionate about technology and helping others, this is the perfect role for you!

Servicios

Healthy breakfast and lunch

Comprehensive benefits program

Support with Spanish administration

Tips and tricks for relocation

Access to Spanish health insurance

Cool team-building activities

Spanish classes

Formación

• Experience in customer-facing roles is preferred.
• Ability to connect with customers and make them feel valued.

Responsabilidades

• Be the go-to expert for customer questions via phone, chat, or email.
• Represent the company’s voice; friendly, clear, and human.

Conocimientos

Excellent communication skills

Problem-solving abilities

Customer service experience

Ability to work independently and in a team

Native Dutch

Additional languages

Descripción del empleo

About the client.

This newest incoming brand is one of the biggest telecom players in the Netherlands. With over 8 million users, they deliver fast mobile, internet & TV, but with a human touch. They stand for tech made simple, inclusive service, and no nonsense. No small print, just clear connections for everyone.

About the role.

Within this new brand, it’s not just about tech, it’s about people. And you? You're the voice that makes things easy, human, and actually helpful. As a Customer Support Specialist, you're the first voice our customers hear and the one that makes their day easier. You answer questions, solve issues, and keep the vibe friendly, fast and human. No scripts, just real impact. Every call, every chat, every time.

Are you sharp, social, and someone who solves instead of stalls? Then we want you!

Job responsibilities.

• Be the go to expert for customer questions via phone, chat or email
• Guide users through solutions with patience and personality
• Spot issues, fix them or escalate when needed
• Represent the company’s voice; friendly, clear and human
• Keep customer records up to date in systems
• Able to combine both speed with accuracy
• Collaborate with internal teams to enhance the overall customer experience and feedback processes

What we expect.

• Native Dutch, any other language is a plus
• Proven experience in customer faced roles is an advantage
• A people-oriented mindset with excellent communication skills
• Ability to connect with customers and make them feel valued and heard
• A passion for technology and delivering positive customer experiences
• Problem-solving abilities and resilience in handling challenging situations
• Ability to work well both independently and as part of a team
• Available to start per September, October or November 2025

What we offer.

• The career adventure of your lifetime in sunny Valencia, Spain
• The chance to work in a scale-up environment with a high-performance culture
• Collaboration with the most well-known and fastest-growing brands in Europe
• Be part of an incredible, international community of like-minded and motivated professionals
• The opportunity to grow and develop yourself both personally and professionally
• Delicious and healthy breakfast and lunch
• A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more
• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance