Customer Support Specialist (Fluent Spanish, English & Dutch)

Saysimple; Comunidad Valenciana; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a passionate Customer Support Specialist to enhance the experience for Spanish-speaking clients. In this dynamic role, you will be pivotal in providing exceptional support, ensuring smooth onboarding, and converting customer feedback into actionable insights. You will thrive in a collaborative environment, working alongside a young and ambitious team dedicated to improving customer interactions. This position offers a competitive salary, generous vacation days, and opportunities for personal development. If you are enthusiastic about customer service and technology, this is the perfect opportunity for you!

Servicios

25 Paid Vacation Days

8% Holiday Allowance

Travel Allowance

Work-from-home Allowance

Professional Training Budget

Excellent Company Laptop

Formación

• 1-3 years of relevant experience in customer support roles.
• Proficient in Spanish, English, and Dutch at B2 level.

Responsabilidades

• Provide first-line support via multiple channels including phone and email.
• Coordinate customer queries and create content for the knowledge base.

Conocimientos

Customer Service

Multilingual Communication

Problem Solving

Digital Literacy

Educación

HBO Level Education

Herramientas

Ticketing System

LiveChat

WhatsApp

Descripción del empleo

Are you our multilingual customer service superstar, always giving 100% to make a positive impact? Do you have a passion for support and an affinity for software? Then you have what it takes to be our next Customer Support Specialist with a focus on the Spanish market!

In this role, you will provide exceptional support to both international and Spanish-speaking customers from our office in Haarlem. You'll be a key link between our customers and various Saysimple teams, ensuring that customer feedback is transformed into actionable improvements. Whether it's answering questions or meeting client needs, you know exactly how to delight our customers.

Your responsibilities:

• Providing first-line support via phone, email, LiveChat, WhatsApp, and our ticketing system to answer user questions.
• Owning the Saysimple client onboarding process to ensure smooth client-side integration.
• Coordinating customer queries and commercial opportunities in consultation with sales consultants, suppliers, and system administrators.
• Creating content (video / text) for the knowledge base to inform our customers even better.
• Writing release notes in consultation with the product specialist.
• Supporting the Customer Success team.

Your profile:

• Work and think at an HBO level.
• Customer-oriented thinking and service-oriented attitude.
• Proficient in Spanish, English, and Dutch at least at B2 level (CEFR) in both speaking and writing.
• 1 to 3 years of relevant work experience.
• Digital native: you think and breathe social and internet service and applications come naturally to you.
• You like to work hard and play hard!

What we offer:

• An inspiring environment with a young, ambitious, and close-knit team.
• A competitive salary according to knowledge and level.
• 25 paid vacation days and 8% holiday allowance.
• Travel and work-from-home allowance.
• Everything you need to work from home.
• A professional training and development budget.
• Room for own initiatives and personal development.
• An informal, flat culture.
• An excellent company laptop so you can do and organize your job well.

About Saysimple:

Hi, we’re Saysimple! Since 2015, we have been combining messaging software, knowledge, and data to convert traditional customer contact into conversations with value. With our platform, companies are able to have better conversations with their customers, in demonstrably less time.

In addition, we help companies place customer conversations central to their business. This way, new revenue opportunities arise in customer service departments. We are looking for a passionate and driven colleague who wants to help us shout the Saysimple story from the rooftops! Some of the customers who believe in our approach are BMW, Volvo, Fletcher, Hanos, Danone, Plieger, Ventura Extranjeria Abogados, Grupo Marmo, GFA Real Estate, Airzone.

Acquisition in response to this advertisement is not appreciated.

Please send us your application with your motivation and CV to the attention of Madelon van Gurp.