Customer Support Specialist (Dutch and French Speaker)

TN Spain; el Prat de Llobregat; Híbrido; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa innovadora y dinámica busca un Especialista en Soporte al Cliente que hable neerlandés y francés. En esta emocionante posición, serás parte de un equipo internacional, ayudando a resolver problemas de clientes y ofreciendo un servicio excepcional. Tendrás la oportunidad de trabajar en un entorno colaborativo y diverso, donde la cultura de trabajo se mezcla con la diversión. Con beneficios como trabajo desde casa y oportunidades de desarrollo profesional, este rol es perfecto para aquellos que buscan crecer en una carrera gratificante. Si te apasiona el servicio al cliente y quieres marcar la diferencia, ¡esta es tu oportunidad!

Servicios

Trabajo desde casa hasta 3 días a la semana

Asignación para oficina en casa

Día libre por cumpleaños

Tiempo libre para voluntariado

Seguro de salud y dental adicional

% de pensión financiada por el empleador

Vales para almuerzo o cuidado infantil

Acceso ilimitado a LinkedIn Learning

Acceso a la plataforma Gofluent para aprender idiomas

Formación

• Experiencia exitosa en un rol similar y habilidades de comunicación excepcionales.
• Fluidez en neerlandés y francés, y capacidad para trabajar bajo presión.

Responsabilidades

• Identificar y resolver problemas de clientes de manera eficiente.
• Proporcionar soporte técnico y administrativo a través de varios canales.

Conocimientos

Atención al cliente

Resolución de problemas

Comunicación en inglés

Trabajo en equipo

Proactividad

Educación

Experiencia previa en soporte técnico

Fluidez en neerlandés y francés

Herramientas

SalesForce

Descripción del empleo

Social network you want to login/join with:

Customer Support Specialist (Dutch and French Speaker), El Prat de Llobregat

Client:

Webfleet Solutions

Location:

El Prat de Llobregat

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

With this position you will join a team of 9 colleagues dedicated to the Benelux region, based in Barcelona and you will report to the Regional Team Leader.
You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer-facing departments.

Being a Customer/Technical Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver, and keeping the customer at the heart of everything you do.

Here's a little taste of your challenge:

1. Provide product information and effective technical and administration support through multiple channels (phone and email);
2. Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior;
3. Pro-actively manage customer expectations;
4. Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
5. Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you?

There is no set route to become a Customer/Technical Support Specialist, but to be successful in this role this is the kind of profile we have in mind:

1. You already have successful experience in a similar role;
2. You are fluent in Dutch and French and have impeccable written and verbal communication skills in English (internal business language);
3. Good interpersonal and customer service skills;
4. Eager to learn new products and technologies and utilize your knowledge in a practical way;
5. Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
6. Ability to follow standard processes and practices within set service levels;
7. You are a team player;
8. Previous experience with CRM systems (such as SalesForce) is an advantage.

What can you expect from us?

1. The chance to work in a fast-moving, innovative and international team, dealing with different countries and cultures;
2. A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don’t like the people you work with;
3. Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.

Let’s not forget the good stuff!

1. Working from home up to 3 days a week;
2. Euros gross to set up your home office and additional monthly home office allowance;
3. Chance to work abroad for working days per year;
4. Birthday off and volunteering time off;
5. Additional health and dental insurance;
6. % employer funded pension scheme;
7. Lunch or childcare vouchers;
8. Unlimited access to LinkedIn Learning;
9. Access to Gofluent platform to learn new languages.