Customer Support Specialist (Dutch)

TopTalent Recruitment Agency; Valencia; Presencial; EUR 16.000 - 17.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a Customer Support Specialist fluent in Dutch and English. The role involves engaging with customers through multiple channels, ensuring satisfaction, and working collaboratively in a dynamic team. Ideal candidates are empathetic, tech-savvy, and thrive in a fast-paced environment. The position offers a full-time schedule with various benefits, including health insurance and opportunities for personal growth.

Servicios

Health insurance

Free lunch

Spanish lessons

Bootcamp twice a week

Drinks every Friday

Formación

• Must be available to start in September, October, or November 2025.
• Previous experience in hospitality or customer-facing roles is a plus.

Responsabilidades

• Communicate with customers through various channels.
• Identify and address customer needs to improve processes.
• Maintain customer satisfaction and retention.

Conocimientos

Communication

Empathy

Teamwork

Tech Savvy

Educación

Native in Dutch (C2)

Fluent in English (B2)

Herramientas

Google Suite

MS Office

CRM Tooling

Descripción del empleo

Position: Customer Support Specialist (Dutch)

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience
  
  
  

REQUIREMENTS:

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
• Must be available to start in September, October, or November 2025
• Previous working experience in hospitality or other customer facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of the community
• Flexible and able to work in a fast paced working environment
• Autonomous, able to work independently as well as part of a team
• Tech savvy and familiar with Google Suite, MS office and CRM tooling
• Customer-focused, always have the customers best interest in mind
  
  
  

BENEFITS:

• Working schedule: Monday-Sunday 8AM-8PM, rotating shifts
• Excellent remuneration package based on experience, skills and performance
• Health insurance
• Free lunch
• Spanish lessons
• Bootcamp twice a week
• Drinks every Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
  
  
  

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

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