Customer Support Specialist/Consultant Coordinator - Norwegian market Payroll · Granada, Malaga[...]

SD Worx; Granada; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading European provider of Payroll & HR services as a Customer Support Specialist. You will provide first-line support to employees, manage inquiries related to payroll, and contribute to process improvements. This role requires strong communication skills and a detail-oriented approach. Enjoy a flexible working schedule, comprehensive training, and opportunities for career growth within a diverse and dynamic environment.

Servicios

Private medical insurance

Flexible working schedule

25 vacation days

Transport, internet, and mobile allowances

Workation opportunities

Formación

• 1-2 years of customer service experience, preferably with payroll data.
• Native Norwegian speaker.

Responsabilidades

• Provide first-line support to customers' employees and managers.
• Manage and distribute incoming requests in the ticket management system.
• Participate in process improvements and team development.

Conocimientos

Communication

Detail-oriented

Proactive

Educación

B2 level of English

Herramientas

Microsoft Office

ServiceNow

MyServicePoint

Descripción del empleo

SD Worx is a leading European provider of Payroll & HR services with a global reach, with offices in Europe and Mauritius. Our goal is to bring people solutions to life and transform HR into a value source for our clients and their employees.

Our solutions cover the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

What will you be doing:

1. Provide first-line support to our customers' employees, managers, and super users via email, phone, and ticketing systems.
2. Support employee salary inquiries, ensuring understanding of salary specifications in compliance with Norwegian payroll laws.
3. Help employees understand their salary specifications and other payroll-related questions.
4. Manage and distribute incoming requests in our ticket management system.
5. Resolve or escalate cases efficiently while providing prompt feedback to customers.
6. Administer user access permissions and handle internal communications.
7. Maintain up-to-date customer account knowledge and contribute to team efficiency.
8. Participate actively in process improvements and team development initiatives.
9. Coordinate and support streamlining consultant support.

What you have to offer:

• Native Norwegian speaker with at least B2 level of English; knowledge of other Nordic languages is a plus.
• 1-2 years of customer service experience, preferably handling sensitive payroll or financial data.
• Solid understanding of Norwegian work culture and payroll practices, with the ability to adapt solutions to meet local requirements.
• Excellent communication skills in all required languages, both written and spoken.
• Detail-oriented, responsible, and committed to delivering excellent customer service.
• Proficient in Microsoft Office and experienced with payroll or service management tools like ServiceNow, MyServicePoint, or similar platforms.
• Proactive, adaptable, and eager to take initiative.
• Skilled at building strong relationships with internal and external stakeholders.
• Ready to embrace change and thrive in a dynamic environment.
• Positive, solution-oriented mindset with resilience and a good sense of humor.

What we have to offer:

• Comprehensive training and development programs.
• Flexible working schedule.
• Private medical insurance fully covered by SD Worx.
• 25 vacation days.
• 18 hours for personal matters.
• Reduced summer hours: 36 hours/week for 4 weeks (July or August).
• Transport, internet, and mobile allowances.
• Edenred flexible retribution options: meal vouchers, transport vouchers, etc.
• Laptop and equipment provided.
• Workation: opportunity to work from any SD Worx location within the EU for 4 weeks per year.
• Learning opportunities: language courses (subject to availability), individual training bonus, development plan, and professional training.
• Career growth opportunities within SD Worx, whether becoming more of an expert or expanding horizontally.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. We welcome applications from qualified talent regardless of origin, nationality, gender, skin color, ethnicity, social background, religion, age, disability, sexual orientation, or stage of life.