Customer Support Specialist - Billing and Payments

Lodgify; Barcelona; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A fast-growing startup in Barcelona is seeking a Customer Support Specialist focused on billing and payments. This role involves managing customer interactions to enhance retention and resolve payment issues. An ideal candidate should have at least one year of relevant experience and be fluent in English. Join a dynamic team that offers remote work flexibility, comprehensive benefits, and opportunities for professional growth.

Servicios

Health insurance

Paid vacation

Allowances

Team activities and events

Home-office setup support

Referral bonuses

Formación

• Minimum 1 year of relevant experience in customer support or sales.
• Confident and proactive in engaging customers over the phone.
• Fluency in English is mandatory; other languages are a plus.

Responsabilidades

• Manage cancellation requests and customer retention efforts.
• Oversee billing and collections while coordinating internally.
• Identify upsell opportunities for account upgrades.
• Assist customers with billing inquiries via multiple channels.
• Document activities and ensure follow-up on customer concerns.
• Adhere to procedures while maintaining team engagement.

Conocimientos

English proficiency

Problem-solving skills

Communication skills

Sales experience

Descripción del empleo

Customer Support Specialist - Billing and Payments

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Lodgify is a fast-growing startup leading the vacation rental industry with innovative software, backed by $30M in funding.

Our platform helps property owners and managers to manage and market their rental businesses online. We are an international team of over 350 people from more than 60 nationalities, based in Barcelona.

We are seeking a Payment Collections Specialist to join our Customer Success team, vital for boosting revenue through customer retention and effective collections.

Responsibilities include:

• Managing cancellation requests and customer retention efforts through personalized solutions.
• Overseeing billing and collections, contacting customers via phone, and coordinating with internal teams.
• Identifying upsell opportunities and supporting account upgrades.
• Assisting customers with billing inquiries and payment issues via phone, email, and chat.
• Documenting activities and ensuring follow-up, using negotiation skills to resolve concerns.
• Adhering to procedures and demonstrating problem-solving skills, maintaining team engagement.

Ideal candidate profile:

• At least 1 year of relevant experience.
• Confident, proactive in phone engagement.
• Fluent in English, with excellent communication skills.
• Sales experience is a plus; additional languages like German, Italian, or French are advantageous.

Why join us:

Be part of a dynamic, international team that values diversity and inclusion. Enjoy flexible remote work, extensive benefits including health insurance, paid vacation, allowances, and participation in team activities and events. We support your home-office setup and offer referral bonuses to boost your earning potential.

Apply now! All applications and CVs must be in English.

Seniority level: Associate

Employment type: Full-time

Job function: Sales and Customer Service

Industry: Software Development

Benefits may vary based on contract type.

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