Customer Success Manager

Momentum Global; Barcelona; Presencial; EUR 35.000 - 60.000; Jornada completa

Descripción de la vacante

Momentum Global in Barcelona is seeking a Customer Success Manager to join our international, customer-centric teams. If you’re excited by SaaS, hospitality-style service, and the chance to scale in a fast-growing company, this could be your next move.

You will own health checks, nurture relationships with restaurant operators, and collaborate with Support, Product, and Operations to minimize churn and maximize value across multiple markets.

Formación

• 2–4 years in Customer Success, Account Management, or Client Retention.
• Experience in SaaS or tech environments.
• Deep empathy and hospitality-first mindset.
• Strong organizational skills for multi-site accounts.
• Fluency in European languages (NL, DE, FR, ES).

Responsabilidades

• Proactive Account Health Monitoring via calls to evaluate software usage and satisfaction.
• Relationship Management with restaurant owners and staff as primary contact.
• Risk Mitigation and Issue Resolution to prevent churn.
• Continuous Value Delivery with tailored advice and best practices.
• Feedback Loop with Support, Product, and Operations teams.
• Satisfaction Tracking using NPS, CSAT, and engagement metrics.

Conocimientos

Customer Success

Account Management

Client Retention

SaaS

Multilingual

Descripción del empleo

Language Requirements – English speaking and at least one of the following (Dutch/German/French/Spanish)

As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

• Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.
• Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.
• Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.
• Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs.
• Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.
• Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts.

What we’re looking for

• 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
• Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
• Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.
• Fluency in relevant European languages (NL, DE, FR, ES).

Plus strong English for internal collaboration

(Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you:

• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve
• Be part of a growing international team
• Work in a collaborative, supportive environment
• Gain exposure to multiple markets and cultures
• Opportunities for development and progression