Customer Support - Spanish - Porto

Dila Recruitment; Sevilla; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking a Customer Support representative based in Porto, Portugal, to provide exceptional service across multiple channels. As part of the team, you'll positively impact customer experiences while receiving comprehensive training and professional support. The role demands fluency in Spanish and a basic command of English, with responsibilities geared toward enhancing customer satisfaction and query resolution.

Servicios

Comprehensive initial training

Health and Wellbeing initiatives

Relocation support

Monthly meal allowance

Modern office in a city center

Formación

• Fluent in Spanish (C2) and English (B2).
• Previous experience in a contact center or customer service preferable.
• Ability to handle stressful situations and solve issues promptly.

Responsabilidades

• Provide customer support via various channels (phone, email, chat, social media).
• Collaborate with sales and marketing departments on process optimization.
• Handle customer inquiries efficiently.

Conocimientos

Customer Service

Problem Solving

Active Listening

Technology Applications

Descripción del empleo

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support

Location : Porto, Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimisation of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Relocation support
• Monthly meal allowance and much more