Customer Support Service with English and Finnish

Atos SE; Santa Cruz de Tenerife; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

Join a leading company as a Customer Support Service representative in Santa Cruz de Tenerife. You will provide exceptional technical support in Finnish and English, ensuring customer satisfaction. Enjoy comprehensive training, a competitive salary, and a supportive work environment. This full-time role involves shift work, allowing you to make a real impact by helping customers and improving services.

Servicios

Comprehensive training and development programs

Competitive salary and benefits package

Opportunity to work in a supportive environment

Formación

• Proficiency in Finnish and English is mandatory.
• No specific experience required; initial training will be provided.

Responsabilidades

• Interact with customers via telephone, e-mail, and web, providing technical support.
• Identify, evaluate, and prioritize customer issues and complaints.
• Contribute to the helpdesk knowledge base.

Conocimientos

Communication

PC skills

Descripción del empleo

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Customer Support Service with English and Finnish

Publication Date: May 13, 2025

Ref. No: 531406

Location:

Santa Cruz de Tenerife, ES

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology toadvance what mattersfor our clients and society.
Together we createreliable and responsive digital foundationsfor the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with Finnish and English .

Responsibilities:

• Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
• Identify, evaluate, and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes, and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures, and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements:

• Languages:Proficiency in Finnish and English (mandatory).
• Skills:Basic PC skills, excellent communication abilities.
• Availability:Willingness to work in shifts (7x24, 40 hours per week).
• Experience:No specific experience required; initial training will be provided.
• Attributes:Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Job Type:Full-Time, Shift Work (7x24, 40 hours per week)

Why Join Us?

• Opportunity to work in a supportive and collaborative environment.
• Comprehensive training and development programs.
• Competitive salary and benefits package.
• Chance to make a real impact by helping customers and improving our services.

If you are passionate about customer service and meet the above requirements, we would love to hear from you!

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here