Customer Support Representative - Spanish Speaker

Cloudtalk; País Vasco; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking global SaaS company that is revolutionizing business communication with its AI-powered platform. This role offers the chance to work remotely or in a hybrid setting, providing top-tier technical support to a diverse international client base. You'll be part of a vibrant team focused on customer experience and continuous improvement. With opportunities for personal and professional growth, including coaching sessions and a supportive work environment, this position is perfect for those looking to kickstart their career in tech. Embrace the challenge and thrive in a culture that values adaptability and learning!

Servicios

Unlimited Paid Time Off

Home office budget

MacBook for work

Multisport Card

1-1 Coaching sessions

Leaders Academy

Virtual team buildings

Company merchandise

Formación

• Eager to learn and grow in a fast-paced environment.
• Basic technical acumen and interest in technology.

Responsabilidades

• Provide technical support via chat and email to customers.
• Build and maintain lasting customer relationships.
• Help improve technical documentation for troubleshooting.

Conocimientos

Fluent in English

Fluent in Spanish

Basic technical skills

Adaptability

Team collaboration

Descripción del empleo

Global SaaS Company | $28M Series B Investment

Personalized 1 : 1 Coaching | Vibrant International Team

Work 100% Remote or Hybrid from our office in Barcelona!

Base Salary : €1,400- €1,600 gross / month + up to €400 gross / month bonus.

Work Shift : 08 : 30 - 17 : 00 CET, Monday - Friday

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia , Glovo , and Rakuten . Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

What's in it for you :

• Product : Be part of building the world’s #1 AI business communication platform!
• Growth : Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.
• Community : Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk!
• International Exposure : Work with customers and tech companies across Europe, Asia, and the Americas.

The Challenge Ahead

Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team , you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform.

If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field; we’ll give you all the tools and support you need to succeed.

Ideal Candidate :

At CloudTalk, we value a growth mindset and a passion for learning . We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology , especially if you're excited to dive deeper into technical knowledge and skills.

You’re adaptable, resilient, and thrive in a fast-paced environment . If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!

What you will work on :

• Provide top-tier technical support via chat and email to both new and existing customers.
• Build and maintain lasting customer relationships.
• Work with a diverse, international client base spanning multiple industries and regions.
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

What makes you a great fit

• Languages : English and Spanish fluent
• Team Player : You’re ready to support your teammates and contribute to a positive work environment.
• Tech Savvy : You have basic technical skills and a strong desire to learn more about our product and industry.
• Self-Starter : You take ownership of your tasks and work with minimal supervision.
• Learning Mindset : You’re eager to continuously grow your skills and knowledge.

What to expect from our hiring process :

Initial Chat : Interview with our Talent Acquisition team

Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement

Offer!

Why you will love to be a CloudTalker :

Growth :

1-1 Coaching sessions with our resident communications advisor

Leaders Academy & Learning and Development Budget

Flexibility :

Unlimited Paid Time Off

100% remote work or hybrid from our office in Barcelona!

Home office budget

MacBook for work

Multisport Card

Connectedness : Referral bonuses

Virtual & physical team buildings

Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .

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