Customer Support Representative (Polish Speaker)

Job Squad; Málaga; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Support Agent to enhance customer experiences through effective communication and problem-solving. In this dynamic role, you will handle inbound inquiries via calls, emails, and live chat, ensuring prompt and accurate assistance. Your ability to adapt to varying customer needs will be key in achieving call center metrics and maintaining quality support. This role offers a supportive team environment and opportunities for personal and professional growth, making it an exciting chance for those passionate about customer service and communication. Join a forward-thinking company that values your contributions and invests in your development.

Servicios

Performance bonuses

Paid training and education

Relocation package

Potential Spanish lessons

Development opportunities

Public health insurance

Regular company activities

Formación

• Fluent in Polish and English, with strong communication and negotiation skills.
• Experience in customer care and excellent problem-solving abilities.

Responsabilidades

• Handle inbound calls, emails, and live chat with customers.
• Ensure timely call resolution while maintaining high-quality support.

Conocimientos

Polish (native level)

English (B2)

Customer care experience

Problem-solving skills

Communication skills

Negotiation skills

Herramientas

Computer handling skills

Descripción del empleo

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.

The Role

As a Customer Support Agent / Representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work as an account manager will include tasks like these:

1. Responsible for handling all calls in a responsive and dedicated manner.
2. The Advisor shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.
3. Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
4. Achieve call center metrics as defined by our client, KPIs, and SLAs.
5. Recognize and adjust support approach to accommodate all levels of customer’s experience and needs.
6. Educate customers on support options, and the steps being taken to resolve the issue.
7. Communicate positively with team members, customers, and other partners.
8. Escalate issues to the appropriate department according to Client’s Procedures.
9. You will manage the customer experience, educating and upselling customers on products and services.
10. Working in a team-oriented environment to achieve common goals.

Ideal Profile

1. You speak Polish at a native level, and you are fluent in English (B2).
2. Experience in customer care is a plus.
3. You have a good understanding and level of computer handling skills.
4. Excellent problem-solving skills with the capability of research and identification of the right information.
5. You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.

What's on Offer?

1. Performance bonuses
2. Paid training and education
3. Relocation package (flight ticket and one month accommodation)
4. Potentially Spanish lessons
5. Development opportunities (get promoted within the company)
6. Public health insurance
7. Regular company activities