Customer Support Representative (Norwegians Speaker)

TN Spain; Málaga; Presencial; EUR 22.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Support Agent to join their dynamic team. In this role, you will engage with customers through various channels, providing exceptional service and support. Your fluency in Norwegian and English will be key as you handle inquiries, resolve issues, and contribute to a positive customer experience. With opportunities for professional growth and a supportive work environment, this position is perfect for those passionate about customer service and looking to make a difference.

Servicios

Performance bonuses

Paid training and education

Relocation package

Potentially Spanish lessons

Development opportunities

Public health insurance

Regular company activities

Formación

• Fluent in Norwegian and English, with strong communication and negotiation skills.
• Experience in customer service is a plus, along with good computer handling skills.

Responsabilidades

• Handle inbound calls, emails, and live chats with customers.
• Provide accurate information and ensure timely resolution of issues.
• Work collaboratively in a team-oriented environment to meet goals.

Conocimientos

Norwegian (native level)

English (B2)

Customer care experience

Problem-solving skills

Communication skills

Negotiation skills

Computer handling skills

Descripción del empleo

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Client:

Snaphunt

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

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Job Description:

The Offer

• Performance bonuses
• Paid training and education
• Relocation package (flight ticket and one month accommodation)
• Potentially Spanish lessons
• Development opportunities (get promoted within the company)
• Public health insurance
• Regular company activities

The Job

As a Customer Support Agent/Representative, you will primarily take inbound calls, emails, and live chat with customers. Your daily tasks will include:

• Handling all calls responsively and dedicatedly.
• Providing prompt, reliable, and accurate information to customers while maintaining effective communication.
• Ensuring call resolution in a timely manner with high-quality support.
• Achieving call center metrics, KPIs, and SLAs as defined by our client.
• Adjusting support approach based on customer experience and needs.
• Educating customers on support options and resolution steps.
• Communicating positively with team members, customers, and partners.
• Escalating issues to appropriate departments per Client Procedures.
• Managing customer experience, including upselling products and services.
• Working in a team-oriented environment to meet goals.

The Profile

• You speak Norwegian at a native level and are fluent in English (B2).
• Experience in customer care is a plus.
• You have good computer handling skills.
• You possess strong problem-solving skills, capable of research and information identification.
• You have excellent communication and negotiation skills, and are service-oriented, professional, and thorough.

The Employer

Our client is a global provider that designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service, content moderation to credit management, we are an end-to-end provider across all B2C and B2B customer journeys.