Customer Support Representative - Norwegian - Benalmadena, Malaga

Dila Recruitment; Benalmádena; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a Customer Support Representative for a hybrid role in Benalmádena. The position involves managing customer inquiries and ensuring high service levels. Ideal candidates are fluent in Norwegian and English, with experience in customer service preferred. The role offers a competitive salary, a supportive team environment, and opportunities for growth.

Servicios

Competitive remuneration package

23 days of paid annual leave

Support and tools for personal growth

Formación

• Fluent in Norwegian and English (B2 level).
• Prior experience in customer service/support is an advantage.
• Understanding of economics and numerical data.

Responsabilidades

• Handle incoming contact from customers via phone and mail.
• Assist customers and deal with complaints promptly.
• Be the first point of contact to resolve customer queries.

Conocimientos

Customer Service

Typing

Data Entry

Basic Math

Computer Skills

Banking

Upselling

Pricing

Descripción del empleo

Position : Customer Support Representative

Work model : hybrid (after 6 months of employment)

DUTIES AND RESPONSIBILITIES :

• Handle incoming contact from customers via phone and mail
• Assist customers and deal with customer complaints promptly and effectively
• Be the first point of contact to resolve customer queries and related requests
• Ensure clients receive the highest level of service at all times

REQUIREMENTS :

• Native / fluent in Norwegian, both oral and written. Fluent in English (at least B2 level)
• Prior experience in customer service/support is an advantage
• Experience from banking or credit institutions (preferably in Nordic countries) is an advantage
• Resourceful, stress-resilient personality capable of adapting and remaining calm in all situations
• Understanding of economics and numerical data
• Fast learner, adaptable to new IT systems and tools
• Ability to work independently while being a team player
• Candidates must have a good and stable economic history with an absolutely clean credit record (no nonpayment records), as handling credit information requires trustworthiness

OFFER :

• Competitive remuneration package based on experience, skills, and performance
• Higher salary after the 7th month
• Working hours: 08:00 - 16:00 Monday-Thursday, 09:00 - 16:00 Friday
• Join a dynamic, creative team with a positive and friendly atmosphere
• 23 days of paid annual leave
• Support and tools to help you reach your full potential

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1