Customer Support Representative (Hebrew Speaker)

TN Spain; Málaga; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Agente de Atención al Cliente para unirse a su equipo en Málaga. En esta emocionante posición, serás responsable de manejar llamadas, correos electrónicos y chats en vivo, proporcionando un servicio excepcional a los clientes. Se valoran las habilidades en hebreo e inglés, así como la capacidad de resolver problemas y comunicarse eficazmente. La compañía ofrece oportunidades de desarrollo y un entorno de trabajo colaborativo, lo que te permitirá crecer profesionalmente mientras contribuyes a la satisfacción del cliente. Si estás listo para un nuevo desafío en un entorno dinámico, esta es la oportunidad perfecta para ti.

Servicios

Bonos por rendimiento

Capacitación y educación pagadas

Paquete de reubicación

Lecciones de español

Oportunidades de desarrollo

Seguro de salud público

Actividades regulares de la empresa

Formación

• Se requiere fluidez en hebreo e inglés, habilidades de comunicación y resolución de problemas.
• Experiencia en atención al cliente es un plus.

Responsabilidades

• Manejar llamadas y correos electrónicos de clientes de manera eficiente.
• Proporcionar información precisa y resolver problemas de los clientes.

Conocimientos

Hebreo (nativo)

Inglés (B2)

Habilidades de comunicación

Habilidades de resolución de problemas

Habilidades de negociación

Educación

Experiencia en atención al cliente

Herramientas

Herramientas informáticas

Descripción del empleo

Social network you want to login/join with:

Client:

Snaphunt

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

The Offer

• Performance bonuses
• Paid training and education
• Relocation package (flight ticket and one month accommodation)
• Potentially Spanish lessons
• Development opportunities (get promoted within the company)
• Public health insurance
• Regular company activities

The Job

As a Customer Support Agent/Representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work as an account manager will include tasks like these:

• Responsible for handling all calls in a responsive and dedicated manner.
• The Advisor shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
• Achieve call center metrics as defined by our client, KPIs, and SLAs.
• Recognize and adjust support approach to accommodate all levels of customer’s experience and needs.
• Educate customers on support options, and the steps being taken to resolve the issue.
• Communicate positively with team members, customers, and other partners.
• Escalate issues to the appropriate department according to Client’s Procedures.
• You will manage the customer experience, educating and upselling customers on products and services.
• Working in a team-oriented environment to achieve common goals.

The Profile

• You speak Hebrew at a native level and you are fluent in English (B2).
• Experience in customer care is a plus.
• You have a good understanding and level of computer handling skills.
• Excellent problem-solving skills with the capability of research and identification of the right information.
• You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.

The Employer

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.