Customer Support Representative (German Speaker)

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Client:

Job Squad

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Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.

The Role

As a Customer Support Agent/Representative, you will primarily handle inbound calls, emails, and live chats with customers. Your daily tasks will include:

1. Handling all calls responsively and dedicatedly.
2. Providing prompt, reliable, and accurate information to customers while maintaining effective communication.
3. Ensuring call resolution in a timely manner with high-quality support.
4. Achieving call center metrics, KPIs, and SLAs as defined by our client.
5. Adjusting support approach based on customer experience and needs.
6. Educating customers on support options and resolution steps.
7. Communicating positively with team members, customers, and partners.
8. Escalating issues to the appropriate department per client procedures.
9. Managing customer experience, including educating and upselling products and services.
10. Working in a team-oriented environment to achieve goals.

Ideal Profile

1. Native Danish speaker, fluent in English (B2).
2. Customer care experience is a plus.
3. Good computer handling skills.
4. Strong problem-solving skills with research capabilities.
5. Excellent communication and negotiation skills; service-oriented, professional, and thorough.

What's on Offer?

1. Performance bonuses
2. Paid training and education
3. Relocation package (flight ticket and one month accommodation)
4. Potential Spanish lessons
5. Development opportunities (promotion within the company)