Customer Support Representative (German & English Speaker)

Cross Border Talents; Málaga; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Bilingual Customer Support Representative fluent in German and English to join their team. You will ensure a high-quality support experience for German-speaking customers through various communication channels. This role demands effective problem-solving skills and collaboration with internal teams to enhance service delivery while maintaining customer satisfaction.

Servicios

Competitive salary and benefits package

Flexible work schedule

Training and development opportunities

Supportive international work environment

Growth opportunities within the organization

Formación

• Fluent in German (C2 or native) and English.
• Previous experience in customer support or call center roles.
• Strong communication skills and ability to work in fast-paced environments.

Responsabilidades

• Provide outstanding customer support via email, chat, and phone.
• Resolve customer issues by identifying problems and ensuring follow-up.
• Collaborate with internal teams to resolve complex issues.

Conocimientos

Problem Solving

Communication

Empathy

Herramientas

Zendesk

Salesforce

Intercom

Descripción del empleo

Job Summary:

We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers, ensuring a seamless, high-quality support experience across all communication channels. This role requires strong communication skills, empathy, and a problem-solving mindset.

Key Responsibilities:

Provide outstanding customer support via email, chat, and phone in both German and English.

Resolve customer issues by identifying problems, offering solutions, and ensuring follow-up.

Maintain detailed and accurate records of customer interactions using our CRM tools.

Collaborate with internal teams (product, technical support, logistics, etc.) to resolve complex issues.

Help maintain and update customer support documentation and FAQs in both languages.

Monitor customer feedback and share insights to improve the overall customer experience.

Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.

Required Qualifications:

Fluent in German C2 or native-level and English (written and spoken).

Previous experience in customer support, call center, or help desk roles.

Strong written and verbal communication skills.

Ability to work in a fast-paced, team-oriented environment.

Tech-savvy with proficiency in tools like Zendesk, Salesforce, Intercom, or similar platforms.

Excellent problem-solving skills and attention to detail.

Preferred Skills:

Experience in e-commerce, SaaS, or technology-based companies is a plus.

Basic knowledge of CRM systems and support software.

Ability to handle technical queries or escalate them appropriately.

Familiarity with KPIs and service-level targets.

What We Offer:

Competitive salary and benefits package.

Flexible work schedule

Training and development opportunities.

A supportive, inclusive, and international work environment.

Opportunities to grow within a fast-scaling organization.

If you're passionate about customer service and fluent in both German and English, wed love to hear from you!