Customer Support Representative - French Speaking

Morningstar Credit Ratings, LLC; Madrid; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in financial services is seeking a Customer Support Representative fluent in French and English to join their Madrid office. This role involves providing high-quality support to institutional clients and collaborating with multiple teams to enhance service delivery. The ideal candidate will possess strong analytical and communication skills, have a Bachelor’s degree, and demonstrate a proactive approach to client service. Enjoy a supportive work environment that balances remote and in-office collaboration.

Servicios

Hybrid work environment

Flexible benefits

Career development opportunities

Formación

• Fluency in English and French required.
• Bachelor’s degree or equivalent is needed.
• Excellent communication and client service skills.

Responsabilidades

• Provide support to French institutional clients through various channels.
• Collaborate with teams to resolve client issues.
• Suggest product enhancements based on client feedback.

Conocimientos

Fluency in English

Fluency in French

Analytical skills

Problem-solving

Interpersonal skills

Time management

Educación

Bachelor’s degree or equivalent

Herramientas

Windows-based applications

Descripción del empleo

Customer Support Representative - French Speaking page is loaded

Apply locations Madrid time type Full time posted on Posted Today job requisition id REQ-044658

The Role :

Customer Support Representatives (CSR´s) provide end-user client support on-demand via phone, email, chat or other “remote” tools”. CSR´s are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisers, and institutions. They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage, investment, and basic technical issues. This position will be based in our Madrid office, reporting to the Customer Support Manager for EMEA.

Responsibilities :

• Provide the highest-quality service to French institutional clients through inbound call and feedback email activity.
• Collaborate with Morningstar’s data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional / advisory clients.
• Proactively suggest product enhancements to the products team based on your daily interaction with clients.
• Become a product specialist in all areas of our products and provide expertise on Morningstar methodologies, functionality, and product features.
• Provide quality assurance on all new features and changes prior to their release.
• Identify how Morningstar’s clients use our products
• Think about ways of constantly engaging our clients
• Effectively document client feedback and activity
• Contribute to product research, service-improvement initiatives, and other projects as needed.

Requirements :

• Fluency in English and French; knowledge of additional European languages a distinct advantage
• Excellent written and oral communication, with excellent interpersonal skills.
• Strong problem solving and analytical skills with high attention to detail, and excellent time management
• Proficiency with Windows-based applications.
• Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
• Sound client service skills with a proactive approach and to take ownership of issues as they arise.
• An interest in the investment industry and capital markets knowledge.
• Bachelor’s degree or equivalent required.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity

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