Customer Support Representative (French Speaker)

Our client is a global provider that designs, delivers, and optimizes unforgettable human experiences for today’s digital world. Their services span sales, service, content moderation, and credit management, covering all B2C and B2B customer journeys.

The Role

As a Customer Support Agent / Representative, you will primarily handle inbound calls, emails, and live chat interactions with customers. Your responsibilities include:

1. Handling all calls responsively and professionally.
2. Providing prompt, reliable, and accurate information to customers while maintaining effective communication.
3. Ensuring call resolution in a timely manner with high-quality support.
4. Achieving call center metrics, KPIs, and SLAs as defined by our client.
5. Adjusting support approaches to meet varying customer needs and experience levels.
6. Educating customers on support options and steps being taken to resolve issues.
7. Communicating positively with team members, customers, and partners.
8. Escalating issues to appropriate departments following client procedures.
9. Managing the customer experience, including educating and upselling products and services.
10. Working collaboratively within a team to achieve shared goals.

Ideal Profile

• You speak French at a native level and are fluent in English (B2).
• Experience in customer care is a plus.
• Good understanding and handling skills of computers.
• Excellent problem-solving skills, including research and information identification.
• Strong communication and negotiation skills; service-oriented, professional, and thorough.

What's on Offer?

• Performance bonuses
• Paid training and education
• Relocation package (flight ticket and one month accommodation)
• Potential Spanish lessons
• Opportunities for career development and promotion within the company