Customer Support Representative (English and

Customer Support Representative (English and Spanish) - Barcelona

Client: Landbot

Location: Barcelona, Spain

Job Category: Other

EU work permit required: Yes

Job Description:

Landbot is a platform that helps companies create conversational experiences to boost customer engagement. We are curious, funny, and passionate about helping companies create frictionless conversational experiences. We are seeking a Customer Support Representative to assist our users with general and technical issues, ensuring they understand and benefit from our product.

Key Responsibilities:

• Communicate effectively with users primarily via chat, occasionally via video calls.
• Become an expert in Landbot’s features, use cases, and workarounds.
• Ensure customers have a positive experience and understand the benefits of Landbot.
• Collaborate with the Product team to identify issues and relay customer feedback.
• Update internal databases with technical issues and discussions.
• Share feature requests and workarounds with the team.
• Inform customers about new features.
• Follow up to resolve technical issues.
• Gather and share customer feedback with relevant teams.
• Assist in training junior support staff.
• Participate in special projects aligned with company goals.

Qualifications:

• At least 2 years of experience in customer support or troubleshooting.
• Excellent communication skills in English and Spanish.
• Proactive, autonomous, and tech-savvy.
• Understanding of internet culture and SaaS environments.
• Strong problem-solving skills and ability to explain complex topics simply.
• Eligibility to work in Spain.

Preferred Attributes:

• Experience in startups, SaaS, or client-facing roles.
• Knowledge of project or account management.
• Good sense of humor and positive attitude.

Benefits:

• Dynamic, international work environment in sunny Barcelona.
• Remote-friendly policy.
• Competitive salary and flexible holidays.
• Perks like transport tickets, educational content, and equipment support.