Customer Support Representative

CENTOGENE GmbH; Paterna; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading healthcare company in Paterna, Spain is seeking a Customer Support Specialist. The ideal candidate will have proficiency in Spanish, English, and German, along with a strong background in customer support, preferably within genetics or pharmaceuticals. This role involves managing customer inquiries across various channels and provides opportunities for career progression in a dynamic work environment.

Servicios

Competitive salary package

Opportunities for career progression

Professional development opportunities

Collaborative and innovative work environment

Formación

• Demonstrated background in customer support, preferably in genetics, medicine, or pharmaceuticals.
• Ability to work effectively in a fast-paced, multitasking environment.
• Previous experience working with customer portals will also be considered an asset.

Responsabilidades

• Respond to and resolve customer inquiries across multiple channels.
• Manage cases efficiently in the CRM system.
• Provide specialized support tailored to customers’ needs.
• Collect and analyze customer feedback for improvements.

Conocimientos

Proficiency in Spanish

Proficiency in English

Proficiency in German

Strong communication skills

Strong interpersonal skills

Herramientas

Microsoft Dynamics

Descripción del empleo

Your Responsibilities

• Respond to and resolve customer inquiries across multiple channels (phone, email, chat, etc.), consistently delivering exceptional service.
• Manage cases efficiently in the CRM system, ensuring accurate data entry and timely ticket resolution.
• Provide specialized, knowledgeable support tailored to our customers’ needs.
• Collaborate closely with internal teams to guarantee a seamless and positive customer journey.
• Collect and analyze customer feedback to identify and suggest improvements in processes and services.

Your profile

• Languages: Proficiency in Spanish, English, and German (spoken and written).
• Experience: Demonstrated background in customer support, preferably in genetics, medicine, or pharmaceuticals.
• Strong communication and interpersonal skills with a clear customer-oriented mindset.
• Ability to work effectively in a fast-paced, multitasking environment.
• Familiarity with customer management systems or CRM tools; experience with Microsoft Dynamics is highly valued.
• Previous experience working with customer portals will also be considered an asset.

Why us?

• Competitive salary package with additional benefits.
• Opportunities for career progression and professional development within the company.
• A collaborative, dynamic, and innovative work environment.
• The chance to make a meaningful impact in a forward-thinking company within the healthcare industry.