Customer Support, Protocol & Events Assistant

Studec ES; Sevilla; Presencial; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave

Training plan & growth

International environment

High-visibility visits

Descripción de la vacante

STUDEC is seeking a Customer Support, Protocol & Events Assistant to plan and execute corporate visits, events and hospitality activities with professionalism and seamless guest experiences.

The role requires strong organizational skills, a customer-oriented mindset, and the ability to manage multiple tasks in an international setting while maintaining high standards for guests and stakeholders.

Formación

• Bachelor's degree in Tourism, Business Administration, Economics, or related field.
• Minimum of 2 years of professional experience.
• Experience in customer service, administration, event coordination or hospitality.
• Experience working in international environments is valued.
• English level C1 or above (written and spoken) is mandatory.

Responsabilidades

• Coordinate logistics for visits and events within company facilities.
• Arrange access, meeting rooms, catering, and internal transportation.
• Organize logistics outside facilities, including hotels and restaurants.
• Welcome and assist guests; provide event support.
• Ensure timely completion of arrangements according to requirements.
• Coordinate on-site activities and resolve issues as they arise.

Conocimientos

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Educación

Bachelor's degree in Tourism

Bachelor's degree in Business Administration

Bachelor's degree in Economics

Herramientas

Excel

PowerPoint

Descripción del empleo

Do you enjoy organizing events, coordinating logistics, and delivering exceptional customer experiences?

At STUDEC, we are looking for a Customer Support, Protocol & Events Assistant to support the planning and execution of corporate visits, events, and hospitality activities while ensuring a professional and seamless experience for guests, customers, and stakeholders.

This role is ideal for a highly organized and customer-oriented professional who enjoys working in an international environment and managing multiple activities simultaneously.

Key Responsibilities

• Coordinate all logistics required for visits and events within company facilities.
• Arrange security access, meeting rooms, catering services, and internal transportation.
• Organize logistics outside company facilities, including hotels, restaurants, transportation, and leisure activities.
• Ensure all arrangements are completed on time and according to event requirements.
• Welcome and assist guests throughout their visit.
• Provide support during events and corporate visits.
• Accompany visitors and ensure a positive and professional experience.
• Manage communications with customers, visitors, and internal stakeholders.
• Actively contribute to maintaining high levels of customer satisfaction.
• Support the execution of corporate events and visits.
• Assist with presentations, speeches, and event activities when required.
• Ensure protocol guidelines and event procedures are followed.
• Coordinate on-site activities and resolve operational issues as they arise.

Administrative & Back-Office Support

• Prepare and manage event-related documentation.
• Coordinate invitations and attendee communications.
• Support budget tracking and cost control activities.
• Maintain records and ensure proper administrative follow-up.

What We're Looking For:

Education

• Bachelor's Degree in Tourism, Business Administration, Economics, or a related field.

Experience

• Minimum of 2 years of professional experience.
• Previous experience in customer service, administration, event coordination, hospitality, or similar activities.
• Experience working in international environments is highly valued.

Technical Skills

• English level C1 or above (written and spoken) is mandatory.
• Additional languages will be considered a strong advantage.
• Good command of Microsoft Office tools, particularly Excel and PowerPoint.
• Strong administrative and organizational capabilities.

Personal Skills

• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities simultaneously.
• Proactive, flexible, and solution-oriented attitude.
• Ability to interact professionally with international visitors and senior stakeholders.

Additional Requirements

• Valid driving license.
• Own vehicle required.
• Availability to travel locally when needed for visits, events, and logistics coordination.

Nice to Have

• Knowledge of corporate protocol and event management procedures.
• Experience supporting executive visits and high-profile events.
• Experience in aerospace, industrial, or multinational environments.

What We Offer

• 30 working days of paid annual leave.
• Training plan and professional growth opportunities.
• Opportunity to work in an international and multicultural environment.
• Participation in high-visibility corporate visits and events.
• Long-term career development within a growing company.

At STUDEC, we are committed to equal opportunities and diversity. All applications will be considered regardless of gender, age, sexual orientation, disability, ethnic origin, or any other personal or social condition.