Customer Support Officer (English & Spanish speaking)

IronFX; Zaragoza; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading global online broker is seeking a motivated Customer Support Representative to join their dynamic team remotely. The role involves providing multi-channel support to clients, ensuring timely processing of requests, and contributing to a supportive work environment. Candidates should have strong communication skills, fluency in English and Spanish, and relevant experience in customer support.

Servicios

Performance-based monthly bonus

Career development opportunities

Friendly and supportive environment

Full remote work

Formación

• 6 months to 2 years of experience in online customer support or similar role required.
• Business fluency in English and Spanish is a must.
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and act as a liaison between clients and operations.
• Draft and monitor daily reports assigned by management.

Conocimientos

Communication

Multitasking

Attention to detail

Problem-solving

Time management

Educación

University Degree in Business Administration or relevant field

Herramientas

Microsoft Office/Outlook

Descripción del empleo

is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Representative to join our growing and dynamic customer support team remotely!

Job Description :

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide support when required.
• Act as the liaison between client requests, customer service, and back office operations.
• Offer support to the Business Development Managers.
• Ensure all client requests are processed on time with no delays.
• Provide quality customer support during the account opening stages and throughout the trading account's lifespan.
• Promote the Company’s services.
• Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management at a high level.

Job Requirements :

• Business fluency in English.
• Spanish, both verbal and written, is a must.
• 6 months to 2 years of experience in online customer support (emails/live chat) or a similar role is required.
• Experience and knowledge of using Microsoft Office/Outlook is a must.
• University Degree in Business Administration or a relevant field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and multitasking skills.
• Good time management and priority handling.
• Attention to detail.
• Initiative to find answers to new questions.
• Ability to diagnose and resolve problems.

Remuneration & Benefits :

• Competitive salary based on experience and skills.
• Performance-based bonus (monthly).
• Full remote work.
• Friendly, fast-paced, multinational, and supportive environment.
• Career development opportunities.

Working hours:

• Monday-Friday;
• 9-hour shifts including 1-hour lunch break (on a weekly rotation);
• Between 07:00-22:00 Cyprus time, with 1 week night shift once per month.
• Twice a year, for one month, working hours will be as follows: Thursday & Friday off, 12:00-20:00 Cyprus time.