Customer Support Officer (English & Spanish speaking)

IronFX; Tarragona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global online broker is seeking a motivated Customer Support Representative to join their dynamic team remotely. The role involves directly supporting clients through various channels, ensuring prompt resolution of queries, and offering excellent customer service throughout the trading account lifecycle. Candidates should have strong communication skills and a degree in Business Administration.

Servicios

Competitive salary based on experience

Performance-based monthly bonus

Career development opportunities

Friendly, fast-paced work environment

Formación

• Business fluency in English and Spanish.
• 1-2 years of online customer support experience.
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Provide support to customers via live chat, email, and telephone.
• Serve as the liaison between client requests and customer service.
• Ensure all client requests are processed promptly.

Conocimientos

Communication

Multitasking

Time Management

Problem Solving

Attention to Detail

Educación

University Degree in Business Administration

Herramientas

Microsoft Office

Outlook

Descripción del empleo

is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Representative to join our growing and dynamic team. This position is fully remote.

Job Description :

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide support when required.
• Serve as the liaison between client requests, customer service, and back office operations.
• Offer support to the Business Development Managers.
• Ensure that all client requests are processed promptly without delays.
• Provide quality customer support during the account opening stages and throughout the trading account lifecycle.
• Promote the Company’s services.
• Draft and monitor daily reports and complete tasks assigned by the Head of Department or Management.

Job Requirements :

• Business fluency in English.
• Spanish language skills, both verbal and written (6 months to 2 years of online customer support experience).
• Experience with emails, live chat, or similar support roles.
• Proficiency in Microsoft Office and Outlook.
• University Degree in Business Administration or a relevant field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication, multitasking, and time management skills.
• Attention to detail and initiative to find answers to new questions.
• Ability to diagnose and resolve problems.

Remuneration & Benefits :

• Competitive salary based on experience and skills.
• Performance-based monthly bonus.
• Full remote work environment.
• Friendly, fast-paced, multinational, and supportive working environment.
• Career development opportunities.

Working hours are Monday to Friday, with 9-hour shifts including a 1-hour lunch break on a weekly rotation, between 07:00-22:00 Cyprus time. One week per month involves a night shift, and twice a year, for one month, working hours are from 12:00 to 20:00 Cyprus time with Thursday and Friday off.