Customer Support Officer (English & Spanish Speaking)

buscojobs España; Pontevedra; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global online broker is hiring a Customer Support Representative for their fully remote team. The position involves supporting customers through various channels and ensuring high-quality service. Candidates must be fluent in English and Spanish, with experience in online support preferred. A supportive working environment and career development opportunities await the right candidate.

Servicios

Competitive salary based on experience

Performance-based bonus (monthly)

Full remote work

Friendly working environment

Career development opportunities

Formación

• 6 months to 2 years of experience in online customer support or a similar role required.
• Ability to work under pressure in a fast-paced environment.
• Initiative to find answers to new questions.

Responsabilidades

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide assistance.
• Ensure all requests are processed on time without delays.

Conocimientos

Business fluency in English

Spanish verbal and written communication

Excellent communication skills

Multitasking skills

Time management

Attention to detail

Problem-solving

Educación

University Degree in Business Administration

Herramientas

Microsoft Office

Outlook

Descripción del empleo

is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Representative to join our growing, dynamic, and fully remote customer support team.

Job Description :

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide support when required.
• Act as a liaison between client requests, customer service, and back office operations.
• Offer support to the Business Development Managers.
• Ensure all client requests are processed on time with no delays.
• Provide quality customer support during the account opening stages and throughout the trading account's lifespan.
• Promote the Company’s services.
• Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management at a high level.

Job Requirements :

• Business fluency in English.
• Spanish, both verbal and written, is a must.
• 6 months to 2 years of experience in online customer support (emails/live chat) or a similar role is required.
• Experience and knowledge of using Microsoft Office / Outlook is a must.
• University Degree in Business Administration or a relevant field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and multitasking skills.
• Good time management and priority handling.
• Attention to detail.
• Initiative to find answers to new questions.
• Ability to diagnose and resolve problems.

Remuneration & Benefits :

• Competitive salary based on candidate’s experience and skills.
• Performance-based bonus (monthly).
• Full remote work.
• Friendly, fast-paced, multinational, and supportive working environment.
• Career development opportunities.

Working Hours :

• Monday to Friday.
• 9-hour shifts including 1-hour lunch break (on a weekly rotation).
• Working hours are between 07:00-22:00 Cyprus time, including one weeknight shift once per month.
• Twice a year, for one month, working hours will be 12:00-20:00 Cyprus time, with Thursday & Friday off.