Customer Support Officer (English & Spanish speaking)

IronFX; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

IronFX, a leading global online broker, is seeking a motivated Customer Support Officer fluent in Spanish and English to deliver outstanding support. Work full remotely, engaging with clients through various platforms, ensuring timely responses, and collaborating closely with internal teams. Candidates should possess strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced environment.

Servicios

Remote work flexibility

Performance-based bonuses

Supportive working environment

Formación

• Business fluency in English and Spanish (verbal and written).
• Previous experience in online customer support (6 months-2 years).
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide timely support.
• Draft and monitor daily reports for management.

Conocimientos

Communication

Multitasking

Time Management

Educación

University Degree in Business Administration

Herramientas

Microsoft Office

Descripción del empleo

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic and growing customer support team full remotely !

Job Description :

• Provide support to customers via live chat, email and / or telephone
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back office operations
• Offer support to the Business Development Managers
• Ensure that all client’s requests are processed on time with no delays
• Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
• Promote the Company’s services
• Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements :

• Business fluency in English AND Spanish, both verbal and written is a must
• Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must
• Experience and knowledge of using Microsoft Office / Outlook is a must
• University Degree in Business Administration or a relevant degree
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and priority handling
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems
• Competitive salary based on candidate’s experience and skills
• Performance-based bonus (on a monthly basis)
• Full remote work
• Friendly, fast-paced, multinational and supportive working environment
• Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07 : 00-22 : 00 Cyprus time
• 1 week night shift, once per month
• Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12 : 00-20 : 00 Cyprus time

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Administrative, and Consulting

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