Customer Support Officer (English & Spanish speaking)

IronFX; Las Palmas de Gran Canaria; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

IronFX, a global online broker, seeks a Customer Support Officer fluent in English and Spanish. The role involves assisting customers through various communication channels and requires relevant experience in a fast-paced environment. The position offers remote work with competitive salary and performance-based bonuses.

Servicios

Competitive salary based on experience and skills

Performance-based monthly bonus

Full remote work

Supportive multinational environment

Formación

• Business fluency in English and Spanish required.
• Relevant experience in online customer support (6 months to 2 years).
• Ability to work under pressure.

Responsabilidades

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide necessary support.
• Promote the Company’s services.

Conocimientos

Communication

Multitasking

Problem-solving

Time management

Educación

University Degree in Business Administration or related field

Herramientas

Microsoft Office

Outlook

Descripción del empleo

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing customer support team remotely.

Job Description:

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide support as needed.
• Act as a liaison between client requests, customer service, and back-office operations.
• Support Business Development Managers.
• Ensure all client requests are processed promptly without delays.
• Provide quality customer support during account opening and throughout the trading account lifecycle.
• Promote the Company’s services.
• Draft and monitor daily reports; complete tasks assigned by the Head of Department or Management.

Job Requirements:

• Business fluency in English and Spanish, both verbal and written.
• Relevant experience (6 months to 2 years) in online customer support or similar roles.
• Proficiency in Microsoft Office and Outlook.
• University Degree in Business Administration or related field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and multitasking skills.
• Good time management and prioritization abilities.
• Proactive problem-solving skills.

Remuneration & Benefits:

• Competitive salary based on experience and skills.
• Performance-based monthly bonus.
• Full remote work.
• Supportive, fast-paced, multinational environment.
• Working hours: Monday-Friday, 9-hour shifts including a 1-hour lunch break, rotating weekly between 07:00-22:00 Cyprus time.
• One night shift per month.
• Biannual period with altered hours: Saturday-Wednesday, 12:00-20:00 Cyprus time, off Thursday and Friday.