Customer Support Officer (English & Spanish Speaking)

buscojobs España; La Rioja; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading global broker is seeking a Customer Support Representative to join their remote team. The role involves providing exceptional customer service via live chat, email, and phone while managing client relations and supporting business development. Ideal candidates will possess strong communication skills and a background in customer support.

Servicios

Performance-based bonus

Career development opportunities

Friendly multinational environment

Full remote work

Formación

• Business fluency in English, Spanish (verbal and written) required.
• 6 months to 2 years of online customer support experience preferred.
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Provide support to customers via live chat, email, and telephone.
• Liaise between clients and back office operations.
• Ensure timely processing of client requests.

Conocimientos

Communication

Multitasking

Attention to detail

Time Management

Problem Solving

Educación

University Degree in Business Administration or relevant field

Herramientas

Microsoft Office

Outlook

Descripción del empleo

is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Representative to join our growing and dynamic customer support team remotely!

Job Description:

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide support when required.
• Be the liaison between client requests, customer service, and back office operations.
• Offer support to the Business Development Managers.
• Ensure that all client requests are processed on time with no delays.
• Provide quality customer support during the account opening stages and throughout the trading account lifecycle.
• Promote the Company’s services.
• Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.

Job Requirements:

• Business fluency in English.
• Spanish, both verbal and written, is a must.
• 6 months to 2 years of online customer support experience (via emails/live chat) or a similar role.
• Experience and knowledge of using Microsoft Office / Outlook.
• University Degree in Business Administration or a relevant field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and multitasking skills.
• Good time management and priority handling.
• Attention to detail.
• Initiative to find answers to new questions.
• Ability to diagnose and resolve problems.

Remuneration & Benefits:

• Competitive salary based on experience and skills.
• Performance-based bonus (monthly).
• Full remote work.
• Friendly, fast-paced, multinational, and supportive environment.
• Career development opportunities.

Working Hours:

• Monday to Friday.
• 9-hour shifts including 1-hour lunch break, on a weekly rotation.
• Working hours between 07:00-22:00 Cyprus time, with 1 week night shift once per month.
• Twice a year, for one month, working hours will be as follows: Thursday & Friday off, from 12:00 to 20:00 Cyprus time.