Customer Support Officer (English & Spanish Speaking)

buscojobs España; Jaén; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global online broker seeks a proactive Customer Support Officer fluent in English and Spanish. The role involves assisting customers via multiple channels, ensuring timely resolution of inquiries, and supporting the business development team. This position offers a competitive salary, performance bonuses, and a fully remote work setup.

Servicios

Competitive salary based on experience

Performance-based monthly bonus

Full remote work setup

Supportive, multinational working environment

Flexible working hours

Formación

• Business fluency in English and Spanish, both verbal and written.
• Previous experience in online customer support (6 months-2 years).
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Provide support to customers via live chat, email, and phone.
• Resolve client queries and act as a liaison between clients and back-office.
• Deliver quality support throughout the trading account lifecycle.

Conocimientos

Communication

Multitasking

Time Management

Problem Solving

Educación

University Degree in Business Administration

Herramientas

Microsoft Office

Outlook

Descripción del empleo

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are currently looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic customer support team remotely.

Job Description:

1. Provide support to customers via live chat, email, and telephone.
2. Resolve client queries and offer support when required.
3. Act as a liaison between client requests, customer service, and back-office operations.
4. Support Business Development Managers.
5. Ensure all client requests are processed promptly without delays.
6. Deliver quality customer support during account opening and throughout the trading account lifecycle.
7. Promote the Company’s services.
8. Draft and monitor daily reports and complete tasks assigned by the Head of Department or Management.

Job Requirements:

• Business fluency in English and Spanish, both verbal and written.
• Previous relevant experience (6 months-2 years) in online customer support or similar roles.
• Proficiency in Microsoft Office and Outlook.
• University Degree in Business Administration or relevant field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication, multitasking, and time management skills.
• Proactive approach to problem-solving and initiative in finding answers.

Remuneration & Benefits:

• Competitive salary based on experience and skills.
• Performance-based monthly bonus.
• Full remote work setup.
• Supportive, multinational, and fast-paced working environment.
• Working hours: Monday-Friday, 9-hour shifts including 1-hour lunch break, between 07:00-22:00 Cyprus time, with weekly rotation.
• One night shift per month.
• Twice a year, for one month, working hours will be Saturday to Wednesday, 12:00-20:00 Cyprus time, with Thursday and Friday off.