Customer Support - LATAM Market

Oqtima; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

Join a dynamic team as a Customer Support Representative at a leading fintech company in Barcelona. You'll be the first point of contact for clients, helping them navigate the financial markets through live chat, email, and phone. No prior experience in forex is needed; we value empathy and a willingness to learn. Enjoy a vibrant workplace with opportunities for growth, competitive compensation, and a supportive team culture.

Servicios

Competitive base salary

Night shift bonus

Performance bonuses

Daily allowance for food

Taxi coverage for night shifts

Formación

• Fluent in Spanish and Portuguese.
• Excellent communication skills in English.
• Experience in hospitality, retail, or customer service is a plus.

Responsabilidades

• Communicate with clients via phone, chat, and email.
• Troubleshoot and solve client issues quickly.
• Assist with account setup, deposits, and withdrawals.

Conocimientos

Empathy

Communication

Problem Solving

Descripción del empleo

Join our Customer Support team in the Heart of Barcelona!

About OQtima

We’re not just another forex broker – we’re a tech-forward, people-first company, redefining how individuals access and navigate the financial markets.

Forex is one of the most dynamic industries in the world – and it’s growing fast. At OQtima, you’ll be part of this momentum. From day one, you’ll help clients confidently navigate the markets, and play a key role in their success.

Our Role: Customer Support Representative

From our office in Barcelona, our global team delivers outstanding support, empowering traders at every stage. If
you’ve worked in hospitality, retail, or customer service, and thrive on helping people, this is your chance to grow with a company
that’s going places.

As aCustomer Support Representative, you’ll be the first point of contact for our clients. You’ll support them through live chat, email, and phone – solving problems, answering questions, and making sure they feel confident every step of the way.

You don’t need forex experience – we’ll teach you what you need to know. What matters most is that you’re empathetic, detail-oriented, and ready to thrive in a fast-paced, global environment.

WhatYou’ll Be Doing

• Communicating with clients via phone, chat, and email

• Troubleshooting and solving client issues quickly and clearly

• Assisting with account setup, deposits, and withdrawals

• Staying informed about our products and services

• Working flexible hours, including nights and weekends, to support our international client base

WhatWe’re Looking For

• Fluent in both Spanish and Portuguese

• Excellent English communication skills (spoken and written)

• A natural people person – calm, empathetic, and solution-focused

• Quick to learn and eager to grow

• Comfortable with night and weekend shifts

Bonus Points If You…

• Have experience in hospitality, retail, or call centers

• Have an interest in trading or finance

• Enjoy working with a diverse, international team

WhyYou’ll Love Working Here

Competitive Compensation

• Base Salary: €22,000/year

• Night Shift Bonus:
  extra pay for hours worked during night shift

• Performance Bonus:
  earn more when you go the extra mile

• Daily Allowance: credited monthly for you to enjoy at your favorite bars and restaurants

• Taxi Coverage:
  for shifts starting or ending between 10PM - 6AM
  

Life at the Office

• Fresh fruit, snacks, and a top-notch coffee and tea station

• Creative, modern workspace in Poblenou, Barcelona’s tech and innovation district

• Just minutes from the beach

Team Culture & Development

We’re a young, friendly, and supportive team that believes work should be both rewarding and fun.

• You’ll get full training – no trading background needed

• We celebrate wins, help each other out, and always make time for a good coffee

• Whether it’s grabbing lunch, sharing ideas, or heading out after work, we genuinely enjoy spending time together

• Plenty of room to grow, learn new skills, and take on exciting challenges as we scale