Customer Support Hero With German Language Skills

FleetOne Solutions S.L.; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A growing B2B company specializing in Fleet Management software is seeking a Customer Service Champion in Barcelona. The role involves assisting clients, managing invoicing, and proposal writing, requiring excellent communication and organizational skills. Proficiency in German is essential, and the company offers a flexible work environment with opportunities for growth.

Servicios

Flexible work environment

Opportunities for growth

Extensive training and resources

Formación

• Excellent communication skills for frequent client interactions.
• Strong organizational skills to handle multiple tasks.
• Experience with IT systems and customer support tools, or a quick learner.
• Good writing skills for proposals and professional emails.

Responsabilidades

• Assist clients in navigating our IT system and troubleshoot issues.
• Manage invoicing accurately to ensure smooth operations.
• Create clear, compelling proposals for prospective clients.
• Maintain communication with customers and prospects.

Conocimientos

Communication

Organization

Customer Support

Proposal Writing

Descripción del empleo

Heike, Sergi, and Torsten are overwhelmed by recent successes and are looking for two more people to become our next customer service champions.

We are a small B2B company developing top-tier Fleet Management software for organizations with a fleet of 100 or more vehicles. Our team is fully IT-focused, with Heike managing daily tasks from Germany, and Sergi and Torsten handling development in Barcelona.

Are you great with people, tech-savvy, and organized? We’re seeking a friendly, detail-oriented individual to be the first point of contact for our B2B customers.

Here’s what you’ll be doing:

• Customer Support: Assist clients in navigating our IT system, troubleshoot issues, and ensure they feel supported.
• Invoicing: Manage invoicing accurately to ensure smooth operations.
• Proposal Writing: Create clear, compelling proposals for prospective clients.
• Client Relations: Maintain communication with customers and prospects, building strong relationships and demonstrating our value.

Requirements - What we’re looking for:

• Excellent communication skills for frequent client interactions.
• Strong organizational skills to handle multiple tasks.
• Experience with IT systems and customer support tools, or a quick learner eager to acquire these skills.
• Good writing skills for proposals and professional emails.

All our customers are based in Germany, so proficiency in German is essential.

Offer - Why you’ll love it here:

• This is not a call center role; instead, you’ll build meaningful relationships with our B2B clients.
• Be part of a dynamic, growing team that values your input.
• Flexible work environment with fixed hours but options for remote work.
• Workdays Monday to Friday, with no weekends or out-of-hours work.
• Presence on Spanish holidays and varying German working days may be required, but negotiable.
• Opportunities for growth and increased responsibilities as we expand.

As a small but rapidly growing company, we offer extensive training, guidance, and resources for your personal development.