Customer Support Germany (1y contract | Remote)

iubenda; Gerona; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Customer Support Specialist to engage with customers in the DACH market. In this role, you will be responsible for addressing inquiries related to payments, invoicing, and account management through email and chat. You'll also evaluate product updates and suggest improvements, contributing to the growth of a dynamic scale-up. This position offers the flexibility of full remote work or a hybrid model from offices in Italy and Germany, along with a competitive salary and generous benefits, including a learning budget and company retreats. Join a multicultural team dedicated to excellence and professional growth!

Servicios

Competitive Salary

Remote Work

Travel Allowance

Company Retreats

Work Equipment

Learning Budget

Bright & Healthy Work Environment

Therapy Incentive

English Classes

Formación

• 2+ years of experience in Customer Care or similar roles.
• Full professional proficiency in German and English.

Responsabilidades

• Provide solutions to customer inquiries via email and chat.
• Guide users with queries and evaluate product updates.

Conocimientos

Customer Care

German

English

Soft Skills

Team Spirit

Enthusiasm

Herramientas

HTML

CSS

CMS (WordPress, Shopify, Wix)

Google Tag Manager

Descripción del empleo

We're looking for an enthusiastic Customer Support Specialist to join our Team and be fully responsible for the DACH market, proposing solutions (via email and chat) to questions raised by our customers on payments, invoicing, account management, and our products, by researching and explaining our services.

You will be part of our Customer Care team and will be in charge of guiding and helping the users with any queries they might have and evaluating the updates to our products to recommend possible improvements.

Requirements

• At least 2 years of experience in Customer Care or in a similar position;
• Full professional proficiency in German and English;
• Remarkable enthusiasm and willingness to support a scale-up during its growth phase;
• Exceptional soft skills, team spirit and eager to learn.

Added values

• Previous experience in start-up, and scale-up working environments;
• Experience with HTML / CSS;
• Experience with CMSs (such as WordPress, Shopify, Wix);
• Experience with Google Tag Manager;
• Proficiency in Italian;

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time in case you prefer to work from an office, at your disposal you have our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices, to allow you to follow a hybrid work model.

Benefits

• COMPETITIVE SALARY - We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays / year);
• REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan) and Germany (Berlin and Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely;
• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - You will be provided with a travel allowance so that you can visit your colleagues based on the other side of the world;
• COMPANY RETREATS - We get together in amazing destinations once a year to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats;
• WORK EQUIPMENT - You will be provided with an equipment allowance so that you can perform at your best;
• LEARNING BUDGET - We'll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;
• BRIGHT & HEALTHY WORK ENVIRONMENT - You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;
• THERAPY INCENTIVE - We sponsor online therapy sessions in English and Italian with psychologists experienced in different approaches;
• ENGLISH CLASSES - We offer online English classes weekly, on several different levels, within working hours.