Customer Support Expert

SumUp; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading FinTech company as a Customer Support Expert in Barcelona. You'll help small businesses succeed by supporting POS users, ensuring high-quality service, and engaging through various channels. With a commitment to diversity and personal growth, you'll thrive in a collaborative start-up environment.

Servicios

Annual L&D budget of €2000

Restaurant tickets

30 Days Sabbatical after 3 years

Referral Bonus

Formación

• Fluent in German and English.
• Outstanding communicator.
• Flexible working on a shift rotating schedule.

Responsabilidades

• Manage and prioritize customer demands.
• Ensure effective communication during major incidents.
• Engage with customers across various channels.

Conocimientos

Problem-solving

Communication

Customer-oriented

Descripción del empleo

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Customer Support Agent - DE speaker

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

Role Overview

In this role, you will support our POS users.

What you’ll do :

• Guarantee the management and prioritisation of customer demands and solve them.
• Offer unwavering quality to our customers.
• Ensure effective communication and support internal teams during major incidents.
• Engage with customers across various channels (calls, emails, chats).

Ideal Candidate :

• Fluent in German and English.
• Problem-solver.
• Outstanding communicator and customer-oriented.
• Keen to evolve in a start-up environment.
• Flexible working on a shift rotating schedule.
• Willing to work at our Barcelona HQ.
• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
• Commitment to Diversity and Inclusion: a workplace that values and promotes diversity.
• Annual L&D budget of €2000 for conferences and further education.
• Restaurant tickets.
• 30 Days Sabbatical after 3 years.
• Referral Bonus for recommending talented individuals.

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, creating powerful, easy-to-use financial solutions to help them succeed. Our diverse teams across Europe, South America, and the US work together to support small business success.

SumUp is an Equal Employment Opportunity employer committed to diversity and a safe, harassment-free workplace.

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