Customer Support Engineer – Marine & Stationary

Wabtec; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Wabtec is seeking a Customer Support Engineer to enhance customer experience in marine and stationary power generation. You will deliver remote and onsite support, engage in engine lifecycle management, and collaborate with cross-functional teams. This role requires strong technical expertise, effective communication skills, and the ability to manage projects in dynamic environments. Join us in revolutionizing the way the world moves, making a difference in our customers' operations.

Formación

• Proven mechanical, electrical, and electronic troubleshooting skills.
• Diesel engine domain experience including mechanics and controls.
• On-site and remote service support experience.

Responsabilidades

• Provide technical support for engine lifecycle management.
• Perform engine commissioning and troubleshooting for customers.
• Train and mentor customer crew on maintenance best practices.

Conocimientos

Troubleshooting

Collaboration

Communication

Project Management

Multi-tasking

Educación

Technical degree in Mechanical or Electrical Engineering

Herramientas

MS Office

Digital multi-meter

Kongsberg

EasyGen

Descripción del empleo

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

You will be working with highly capable and experienced team members who together provide remote and on-site technical support to the Channel Partner / Distributor network as well as directly to the customer / end-user installed-base. As well you will work collaboratively with internal Wabtec colleagues including, and not limited to : Engineering, Commercial / Sales, Product Management, Quality, Regulatory & Compliance, Sourcing / Supply-chain, and Manufacturing.

How will you make a difference?

As a Customer Support Engineer , you will provide remote and onsite (technical and parts) customer support of the Wabtec (marine & stationary power generation) engine installed base by working collaboratively with the Wabtec Channel Partner / Distributorship network with focus on post-sale engine lifecycle management, spanning the commissioning, warranty, post-warranty, and overhaul milestones.

What will your typical day look like?

Perform all necessary remote and onsite engine lifecycle customer support activities

Planned service and support event coverage including new install commissionings, field modifications, customer technical & Parts queries, and engine overhauls

Unplanned service and support coverage including troubleshooting and remediation of compromised performance through out-of-service scenarios

Execute shipyard capability assessments with ability to identify gaps and risks which may impede engine commissioning quality and workmanship during installation, commissioning, and sea-trial

Coverage of commissioning activities including sub-systems installation, diagnostics, troubleshooting, wiring checks, alarms testing, and sea-trial

Product offering service and support hands-on prowess including mechanical, systems, electrical, electronic, software, diagnosis, remediation, verification / validation, and closure

Apply technical troubleshooting skills, along with facts & data remedy identification, and corrective action execution practices

Perform schematics and wire list / diagram interpretation

Provide necessary facts, data, actions taken, and remediation attempts for Level3 escalations via service ticketing system

Receive part number identification / cross-reference and application queries from the customer and communicate those part number(s) as identified via the Customer Web Center (CWC) portal

Retrieve, interpret, and apply engine technical documentation per structure, specification, readings, measurements, adjustments, and operating parameters

Train and mentor customer crew members on operation and proactive maintenance best practices

Identify and communicate standard and specialized tools use and application to the customer crew

Connect to and retrieve engine log files data and / or load software to engine controllers

Project manage field modifications planning, communication, preparation, logistics, and execution

Passionate adherence of documentation submission timeliness, accuracy, and completeness

Seek and deliver on service and support revenue opportunities

Willingness to work varying and flexible work hours to support team collaboration and customer support across necessary time-zones

Willingness and ability to travel regionally on short as one-day notice

24x7 on-call coverage of assigned region

40% Travel

What do we want to know from you?

Technical degree or certification - Preferably mechanical or electrical engineering

Good proficiency with English (other languages are considered a plus)

Proven mechanical, electrical, and electronic troubleshooting, diagnosis, and remediation skills

Diesel engine domain experience / knowledge including mechanicals and controls system

On-site and Remote Service and Support experience

Marine Class Society knowledge and associated collaboration / correspondence skills

Marine and Stationary Power Generation application experience

IT (log files transfer), computer (MS Office), measurement (digital multi-meter), and control systems (Kongsberg, EasyGen, etc.) proficiency

Expertise in managing projects and resources remotely and on-site

Expertise and ability to pivot as priorities change, and managing multiple priorities simultaneously

Responsive and proactive

Highly communicative, collaborative and a team player

Multi-tasking skills and capability

Organizational skills and attention to detail

Comfortable working in an environment filled with ambiguity, uncertainty, and fluid priorities

What about the physical demands of the job?

Work for extended hours in warm or cold environments in shipyards and in the confined spaces of a marine vessel’s engine room

Able to traverse the expanses of a large medium speed diesel engine safely and efficiently to perform troubleshooting, repair, remediation, and upgrades

Ability to safely and comfortably lift 50 pounds

Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency / third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

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Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Our Commitment to Embrace Diversity :

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.