Customer Support Consultant - German Speaker

Infront; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness initiatives

Competitive holiday entitlement

Flexible working hours

Learning resources for career progression

Descripción de la vacante

Infront is seeking a German-speaking Customer Support Specialist in Madrid to provide high-quality support to financial market clients. You will leverage your customer service expertise while collaborating across departments to contribute to product development and enhance customer experiences.

This position offers a hybrid work model, allowing two days of remote work weekly. Ideal candidates should have excellent communication skills in German and English, a degree in a relevant field, and a genuine interest in financial markets.

Formación

• Excellent written and verbal communication skills in both German and English.
• Solid computer literacy and strong aptitude for learning new technologies.
• Analytical mindset with a proactive approach to problem-solving.

Responsabilidades

• Deliver high-quality customer support and user training.
• Act as the first point of contact for clients, ensuring an exceptional experience.
• Collaborate with Sales and Customer Success Management teams.

Conocimientos

Customer service expertise

Technical aptitude

Communication skills in German

Communication skills in English

Problem-solving skills

Analytical mindset

Educación

Degree in Finance, Economics, IT, or related field

Descripción del empleo

At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets.

For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust. All these years on, we're still building. Opening our new Madrid office this summer marks an exciting next chapter, and we're growing our team in order to write it.

Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed.

As a German-speaking Customer Support Specialist, you will play a key role in supporting our professional financial market clients and prospects. In this dynamic and rewarding position, you will leverage your customer service expertise, technical aptitude, and interest in financial markets to provide outstanding support and solutions. As you develop hands‑on expertise with our products and services, you will also have opportunities to collaborate across departments, contributing to product development initiatives, sales support activities, and a variety of cross‑functional projects.

Responsibilities

• Deliver high-quality customer support and user training to banks, asset managers, and Infront's direct clients via telephone, email, and support ticketing systems.
• Act as the first point of contact and operational key account for assigned clients, ensuring an exceptional customer experience.
• Collaborate closely with Sales and Customer Success Management teams to provide outstanding service and support to our users. Contribute to initiatives and projects within the Client Services team to improve processes and customer satisfaction.
• Participate in cross‑functional projects, working with colleagues across different business areas.
• Test and validate newly developed Infront product features, providing valuable feedback to support product quality and innovation.
• Deliver product demonstrations, presentations, and webinars for both new and existing clients.
• Provide constructive customer insights and feedback to support the continuous development and enhancement of Infront's software solutions.

Ihr Profil

• A degree or relevant qualification, preferably in Finance, Economics, Information Technology, or a related field.
• Excellent written and verbal communication skills in both German and English.
• Strong presentation and interpersonal skills, with the ability to communicate effectively with a diverse range of stakeholders.
• Solid computer literacy and a strong aptitude for learning new technologies and systems.
• An analytical mindset with a proactive and solution-oriented approach to problem-solving.
• The ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• A genuine interest in financial markets and a strong willingness to continuously learn and develop new skills.
• The ability to work independently while also collaborating effectively as part of a team.
• A proactive attitude, with a willingness to take ownership, demonstrate initiative, and assume responsibility.
• A passion for innovative technology and delivering exceptional customer experiences.
• Previous experience in financial markets or within a fintech environment would be considered a strong advantage.

Our offer

Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
Remote work: Enjoy the opportunity to work two days a week from home, with flexible working hours where possible. You may also request to work up to four weeks per year from a different location.
Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact.
Our offices: Work from Europe’s leading financial centres and be at the heart of where finance happens.

Additional notes

• All candidates selected for employment are subject to Pre-Employment Screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace.
• We kindly ask that you submit your CV in English.