Customer Support Associate - Remote in Spain

Neo Horizon; Madrid; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading audio technology firm is seeking a Customer Service Representative to join their dynamic support team. This role involves assisting users of premium audio products, responding to inquiries, and resolving technical issues. Ideal candidates will be fluent in German, have strong customer service experience, and possess technical knowledge in IT and audiovisual systems. This full-time position offers flexibility with remote or hybrid options based in Spain.

Servicios

Comprehensive paid training

Career development support

Language learning opportunities

Formación

• Fluency in German and proficiency in English are essential.
• Strong background in customer service, especially in technical settings.
• Familiarity with IT topics like signal path connectivity and audiovisual systems.

Responsabilidades

• Respond to incoming inquiries regarding premium audio products.
• Resolve technical incidents and guide customers through platforms.
• Maintain expertise in user-specific applications and offer status updates.

Conocimientos

Fluent in German

Proficient in English

Customer service experience

Understanding of IT topics

Great communication skills

Descripción del empleo

Customer Service Representative German Speaker (Technical Support)

Location: Remote within Spain or Hybrid in Barcelona

We're seeking a proactive and tech-savvy professional to join a dynamic support team assisting users of premium audio products and applications. This role involves responding to incoming inquiries, resolving technical incidents, and guiding customers through platforms like Soundtouch and Bose Music.

You will maintain expertise in user-specific applications, offer status updates, and ensure issues are resolved with clarity and care.

You'd thrive in this role if you :

• Are fluent in German and proficient in English
• Have strong customer service experience, ideally in technical support
• Understand IT topics like signal path connectivity, wireless networking, and audiovisual systems
• Are comfortable working in both Windows and Mac environments
• Bring great communication skills, team spirit, flexibility, and composure under pressure

Why this might be a great next step :

• Full-time 39-hour/week contract with weekday shifts between 09:00 and 20:00
• Possibility to work fully remotely from anywhere in Spain, or hybrid from Barcelona
• Comprehensive paid training before starting on the project
• Career development support, specialized training, and language learning opportunities

Even if you don't meet every requirement, we encourage you to apply. Your experience may align with other roles in our network, and we're happy to guide you toward the right match.