Customer Support Agent with Spanish

WeDoSupport; Ceuta; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

WeDoSupport is seeking a dedicated customer support representative to join our dynamic team in Ceuta, Spain. This on-site position involves engaging with customers through various channels, addressing their needs, and ensuring satisfaction. Ideal candidates will have strong communication skills in both Spanish and English, along with a proactive attitude towards customer service. Join us for opportunities for growth and a supportive work environment.

Servicios

Decent remuneration

Flexible work hours

Career and professional growth

Corporate events and team buildings

Dynamic European company

Formación

• Proficiency in written and spoken Spanish and English.
• Proactive attitude with a knack for customer support and sales.
• Previous experience in a support role is advantageous.

Responsabilidades

• Communicate with customers through online chats and emails.
• Resolve customer complaints and ensure satisfaction.
• Know products thoroughly to answer customer questions.

Conocimientos

Communication

Negotiation

Attention to detail

Customer support

Sales

Descripción del empleo

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

This is on-site position from Ceuta, Spain.

Main Responsibilities:

• Communication with customers through online-chats, e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ complaints.
• Knowing our products inside and out so you can answer the questions.
• Ensure satisfaction of the customer and provide professional support for customers.

Requirements:

• Proficiency in both written and spoken Spanish and English.
• Proactive attitude with a knack for customer support and sales.
• Excellent communication and negotiation skills.
• Strong attention to detail.
• Previous experience in a support role is advantageous.

Why join us? We offer:

• Working in dynamic European company.
• Decent Remuneration.
• Flexible work hours (shifts).
• Ability of career and professional growth within the company.
• Corporate events, team buildings.
• International team.

Your potential + our support = success. Let’s make it happen!