Customer Support Agent with German and English

Atos SE; Santa Cruz de Tenerife; Presencial; EUR 22.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate Customer Support Agent fluent in German and English. This role involves providing exceptional technical support to clients, resolving issues, and contributing to a collaborative team environment. Join a dynamic organization that values customer service excellence and offers comprehensive training to help you succeed. If you are service-oriented and eager to make a difference, this opportunity is perfect for you. Embrace a culture of diversity and innovation while advancing what matters for clients and society.

Formación

• Proficiency in German and English is mandatory.
• Basic PC skills and excellent communication abilities are required.

Responsabilidades

• Interact with customers providing technical support and problem-solving expertise.
• Analyze customer problems and develop effective resolution plans.

Conocimientos

German Language Proficiency

English Language Proficiency

Basic PC Skills

Communication Skills

Descripción del empleo

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Customer Support Agent with German and English

Publication Date: Apr 29, 2025

Ref. No: 530248

Location:

Santa Cruz de Tenerife, ES

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology toadvance what mattersfor our clients and society.
Together we createreliable and responsive digital foundationsfor the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service Agent with German and English .

Responsibilities:

• Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
• Identify, evaluate, and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes, and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures, and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements:

• Languages:Proficiency in German and English (mandatory).
• Skills:Basic PC skills, excellent communication abilities.
• Availability:Willingness to work in shifts (7x24, 40 hours per week).
• Experience:No specific experience required; initial training will be provided.
• Attributes:Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Job Type:Full-Time, Shift Work (7x24, 40 hours per week)

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here