Customer Support Agent with English (French and German markets)

CPM; Barcelona; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A leading company in customer service seeks dynamic professionals for a customer support role in Barcelona. Candidates fluent in French and German, with strong administrative skills and a passion for problem-solving, are invited to apply. This role offers a flexible working schedule and opportunities for ongoing training in a vibrant environment.

Servicios

Paid bank holidays + 1 extra day in lieu

Fully paid training

Employee Assistance Program

Discounted Private Health Insurance

Referral Program

Access to LinkedIn courses

Formación

• Fluent in French and German with strong English.
• Experience in a customer-facing role is preferred.
• Ability to multi-task and adapt to change.

Responsabilidades

• Provide outstanding customer experience through interactions.
• Handle inquiries via phone, email, and social media.
• Act as a brand ambassador, enhancing product knowledge.

Conocimientos

French

German

English

Flexibility

Administrative skills

Problem-solving

Team spirit

Customer service orientation

Descripción del empleo

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

What will you be doing?

• Providing an outstanding customer experience through every customer interaction
• Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner
• Dealing with queries regarding multiple brands and products (across several industries)
• Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
• Embracing our company values and acting as a brand ambassador

Requirements

What skills & experience you’ll bring to us?

• A fluent level of French / German with exceptional grammar and spelling skills
• A high level of English (Both written and spoken)
• Previous experience in a customer-facing role or a call centre environment would be a plus
• Flexibility, adaptability, and ability to multi-task
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• Strong team spirit and a "can do" attitude

What do we offer?

• Contract : Temporary (1-month probation period)
• Full or Part time(39 or 20 hours / week)
• Salary : competitive
• Paid bank holidays + 1 extra day in lieu
• Training : Fully paid

Other Benefits :

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program – Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses