Customer Support Agent with Dutch & English

Atos; Islas Canarias; Presencial; EUR 21.000 - 27.000; Jornada completa

Descripción de la vacante

Atos in Tenerife is seeking a Customer Support Agent fluent in Dutch and English to join our service desk.

You will handle calls, emails, and web inquiries, diagnose issues, and provide solutions while escalating complex problems. Training provided. You will work in shifts (7x24) totaling 40 hours per week in a diverse, inclusive environment.

Formación

• Languages: Proficiency in Dutch and English mandatory.
• Skills: Basic PC skills and excellent communication abilities.
• Availability: Willingness to work in shifts (7x24, 40 hours per week).
• Experience: No specific experience required; initial training provided.
• Attributes: Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.

Responsabilidades

• Interact with customers via telephone, e-mail and web to provide technical support.
• Identify, evaluate and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Conocimientos

Dutch language

English language

Descripción del empleo

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

We are looking for a Customer Support Agent with Dutch & English to join our team in Tenerife. Are you interested? Keep reading!

Responsibilities

• Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
• Identify, evaluate and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements

• Languages Proficiency in Dutch and English (mandatory).
• Skills Basic PC skills, excellent communication abilities.
• Availability Willingness to work in shifts (7x24, 40 hours per week).
• Experience No specific experience required; initial training will be provided.
• Attributes Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.