Customer Support Agent - Spanish Speaker - Lisbon Portugal

Dila Recruitment; Madrid; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

Join a leading global travel and tourism brand as a Customer Service Representative. This fixed-term role offers the chance for professional growth within a collaborative BPO environment, where you'll support customer needs across channels and thrive in a dynamic setting. Experience sought includes a high school diploma and at least a year in customer service, with a focus on problem-solving and interpersonal skills.

Servicios

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative work environment

Exclusive travel perks and discounts

Formación

• Minimum of a high school diploma.
• At least 1 year of experience in customer service.
• Strong interpersonal skills and attention to detail.

Responsabilidades

• Provide support to business customers across multiple platforms.
• Troubleshoot issues and offer tailored solutions.
• Maintain documentation of interactions in internal systems.

Conocimientos

Customer service

Multitasking

Problem analysis

Attention to detail

Interpersonal skills

Educación

High School diploma

Herramientas

Automated customer support tools

Descripción del empleo

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Provide responsive and professional support to business customers across communication platforms (Phone Email Chat).
• Assist clients with account-related queries including identity verification and account information confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely follow-up and resolution of customer interactions maintaining client satisfaction.
• Maintain accurate documentation of interactions and updates in internal systems.
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS :

• Minimum of a High School diploma.
• At least 1 year of experience in customer service with a strong customer-centric approach.
• Consistent work history with demonstrated stability.
• Strong interpersonal skills with a collaborative team spirit.
• Proven ability to thrive in fast-paced environments with strong multitasking abilities.
• High attention to detail and accuracy in handling customer information.
• Proficiency with automated customer support tools and platforms (preferred).
• Ability to analyze problems think critically and resolve issues independently.
• Friendly professional and proactive approach to customer service.
• Experience across various industries such as retail banking or general customer support is beneficial.
• Comfortable working in rotating shifts and full-time on-site schedules.
• Adaptable and flexible to changing procedures technologies and customer expectations.

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1