Customer Support Agent - Spanish - Lisbon

Dila Recruitment; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a Customer Support Agent for a global travel & tourism brand in Lisbon. This role involves providing exceptional customer service, troubleshooting issues, and maintaining documentation. Ideal candidates will have a High School diploma and at least one year of experience in customer service, with a focus on collaboration and problem-solving.

Servicios

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Relocation Support

Formación

• At least 1 year of experience in customer service.
• Strong customer-centric approach.
• Ability to thrive in fast-paced environments.

Responsabilidades

• Provide professional support to business customers across communication platforms.
• Troubleshoot issues and offer effective solutions.
• Maintain accurate documentation of interactions.

Conocimientos

Interpersonal Skills

Multitasking

Problem Solving

Attention to Detail

Educación

High School diploma

Herramientas

Automated customer support tools

Descripción del empleo

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support Agent

Location : Lisbon, Portugal

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
• Assist clients with account-related queries, including identity verification and account information confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction.
• Maintain accurate documentation of interactions and updates in internal systems.
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS :

• Minimum of a High School diploma.
• At least 1 year of experience in customer service, with a strong customer-centric approach.
• Consistent work history with demonstrated stability.
• Strong interpersonal skills with a collaborative team spirit.
• Proven ability to thrive in fast-paced environments with strong multitasking abilities.
• High attention to detail and accuracy in handling customer information.
• Proficiency with automated customer support tools and platforms (preferred).
• Ability to analyze problems, think critically, and resolve issues independently.
• Friendly, professional, and proactive approach to customer service.
• Experience across various industries such as retail, banking, or general customer support is beneficial.
• Comfortable working in rotating shifts and full-time on-site schedules.
• Adaptable and flexible to changing procedures, technologies, and customer expectations.

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation Support