Customer Support Agent - German

Sumup; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global fintech company is seeking a Customer Care Agent for the DACH market. This role involves supporting German-speaking customers and optimizing customer support processes. The ideal candidate will possess excellent communication skills and a problem-solving attitude.

Servicios

Health insurance

Public transport subsidies

Restaurant tickets

Professional development opportunities

Free drinks

Fruits, cereals, and nuts

Fun activities

Formación

• Excellent verbal and written communication skills in German and English.
• Experience with CRM systems.

Responsabilidades

• Supporting German-speaking customers via phone, email, and chat.
• Assisting merchants with inquiries about POS solutions.
• Optimizing customer support processes.

Conocimientos

Communication

Problem-solving

Herramientas

CRM systems

Descripción del empleo

SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in , we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances, and customer relationships.

Customer Care Agent - DACH Market

As a Customer Care Agent for the DACH market, you will be the voice of our company.

Responsibilities:

1. Supporting our German-speaking customers via phone, email, chat, and social media channels.
2. Assisting merchants with questions and inquiries about our POS solution.
3. Optimizing processes related to customer support to enhance merchant satisfaction.

Ideal Candidate:

• Excellent verbal and written communication skills in German and English.
• Problem-solving attitude.
• Experience with CRM systems.
• Ability to work effectively both independently and as part of a team.

Why Join SumUp:

• Flat hierarchies and small teams.
• Regulated working hours.
• Benefits such as restaurant tickets, health insurance, and public transport subsidies.
• Opportunities for professional development.
• Provision of professional hardware.
• Perks like free drinks, fruits, cereals, and nuts.
• Fun activities including breakfasts, cocktail parties, team events, yoga, and a kicker table.

This position is on-site.

About SumUp

We believe in the everyday hero. Small business owners are at the heart of our mission, and we create powerful, easy-to-use financial solutions to support their success. Our diverse teams across Europe, South America, and the United States work together with a founder’s mentality and a 'team-first' attitude.

SumUp is an Equal Employment Opportunity employer committed to diversity and a safe workplace. We do not discriminate based on race, religion, ethnicity, gender, sexual orientation, disability, age, or any other protected characteristic.

We only accept job applications directly from candidates.

Job Application Tip

We understand candidates may not meet every criterion listed. If you don’t tick every box, don’t worry—there’s room to learn and grow at SumUp.