Customer Support Agent - German

TN Spain; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Support Agent fluent in German to join their dynamic team in Barcelona. In this role, you will be the voice of the company, assisting customers through various communication channels. You will play a crucial role in enhancing customer satisfaction and optimizing processes. This position offers a vibrant work environment with flat hierarchies and numerous perks, including health insurance and opportunities for career development. If you're passionate about customer care and eager to make a difference, this is the perfect opportunity for you.

Servicios

Health insurance

Restaurant tickets

Public transport subsidy

Professional hardware

Free drinks

Fruits and cereals

Fun activities

Formación

• Excellent verbal and written communication skills in German and English.
• Experience with CRM systems and problem-solving attitude.

Responsabilidades

• Support German-speaking customers via phone, email, and chat.
• Optimize processes to enhance merchant happiness.

Conocimientos

German communication skills

English communication skills

Problem-solving attitude

Teamwork

Herramientas

CRM systems

Descripción del empleo

Social network you want to login/join with:

Customer Support Agent - German, Barcelona

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Client:

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Customer Care Agent - German

SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in , we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances, and customer relationships.

As a Customer Care Agent for the DACH market, you will be the voice of our company.

What you’ll be doing in this position:

• Supporting our German-speaking customers by phone, email, chat, and social media channels
• Supporting our merchants with all questions and inquiries about our POS solution
• Optimizing processes related to our customers to increase merchant happiness

You’ll be great for this position if you have:

• Excellent verbal and written communication skills in German and English
• Problem-solving attitude
• Experience with CRM systems
• Ability to work well in a team and independently

Why you should join SumUp:

• Flat hierarchies, small teams, regulated working hours
• Restaurant tickets
• Health insurance
• Public transport subsidy
• Opportunities for career development
• Professional hardware
• Free drinks, fruits, cereals, and nuts
• Fun activities: breakfasts, cocktail parties, team events, yoga, and a kicker table

This job is on-site.

About SumUp

We believe in the everyday hero. Small business owners are at the heart of everything we do. We create powerful, easy-to-use financial solutions to help them succeed. Our diverse teams across Europe, South America, and the United States work together to support small business owners.

SumUp is an Equal Employment Opportunity employer committed to diversity. We do not discriminate based on race, religion, gender, age, disability, or other protected characteristics. We ensure a safe, harassment-free workplace.

We only accept resumes directly from candidates.

Job Application Tip

It's common to feel you need to meet all criteria to apply. Remember, if you don’t meet every requirement, you can still apply—there’s room to learn and grow at SumUp.