Customer Support Agent- DE

SumUp; Barcelona; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

€2,000 annual learning & development budget

Meal vouchers

30-day sabbatical after three years

Referral bonuses

Job summary

SumUp is seeking a Customer Support Agent for the German market to join their vibrant Barcelona HQ. In this role, you will be the first point of contact for German merchants, offering support with empathy and a problem-solving mindset.

The ideal candidate is fluent in German and English, possesses strong communication skills, and is eager to learn. Benefits include a generous learning budget and a culture that celebrates diversity. Join us in shaping the future of fintech!

Qualifications

• Strong communication skills in both German and English.
• Passionate about helping people and solving problems.
• Curious and eager to learn new tools and trends.

Responsibilities

• Be the first point of contact for German merchants.
• Manage customer requests through calls, emails, and chats.
• Deliver a best-in-class customer experience.

Skills

Fluent in German

Fluent in English (C1 or above)

Problem-solving mindset

Ability to work in a fast-paced environment

Job description

Customer Support Agent – German Market

Location: On-site in the Barcelona HQ

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a team-first attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

What You’ll Do

• Be the first point of contact for our German merchants, helping them succeed with empathy, patience, and a problem-solving mindset.
• Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
• Deliver a best-in-class customer experience across a range of topics including Banking, Invoicing, CNP, and more.
• Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
• Continuously learn about our products and services to provide accurate, up-to-date support.

You’ll thrive in this role if you are

• Fluent in German and English (C1 or above) — communication is your superpower.
• Passionate about helping people and solving problems.
• Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies.
• Comfortable working in a fast-paced, international environment where every day brings something new.
• Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
• Flexible with a rotating schedule and open to new challenges.

Why you should join SumUp

• Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
• A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you.
• A culture that celebrates diversity, inclusion, and belonging — you can bring your whole self to work.
• Meal vouchers and perks to make your everyday life easier.
• 30‑day sabbatical after three years at SumUp — time to recharge, travel, or pursue a personal goal.
• Referral bonuses – bring great people with you on the journey.

Ready to make an impact?

If you’re looking for a role where you can grow, learn, and help small businesses succeed, we’d love to hear from you. Join us, and let’s shape the future of fintech together.

Equal Employment Opportunity Statement

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria to apply. Please note that this is only a guide. If you don’t tick every box, it’s okay – it means you have room to learn and develop your career at SumUp. SumUp will not accept unsolicited resumes from any source other than directly from a candidate.