Account Manager (HVM) - German

SumUp; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets

Diversity and Inclusion commitment

Annual L&D budget of €2000

30 Days Sabbatical

Referral Bonus

Descripción de la vacante

SumUp is seeking an Account Manager HVM in Barcelona to empower small businesses globally. In this role, you will manage large accounts, conduct merchant discovery calls, and provide tailored training sessions on SumUp products. The ideal candidate will have 2 to 3 years of experience in account management, excellent verbal and written communication skills in English and German, and a strong interest in data analysis. Benefits include restaurant tickets, a €2000 annual L&D budget, and the opportunity for a 30-day sabbatical after 3 years.

Formación

• 2 to 3 years of experience in managing large accounts.
• Strong verbal and written communication skills in English and German.
• Proficient in data analysis and reporting.

Responsabilidades

• Conduct merchant discovery calls and ensure smooth activation.
• Deliver tailored training sessions on SumUp products.
• Act as primary relationship manager for high-value merchants.

Conocimientos

Sales and upselling capabilities

Communication skills in English and German

Data analysis and reporting interest

Problem-solving skills

Descripción del empleo

Account Manager HVM – German

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

What You’ll Do

• Conduct merchant discovery calls, understand their needs from the moment they sign up and ensure a smooth and frictionless activation.
• Deliver tailored training sessions on SumUp products either remotely or onsite.
• Collaborate with our field sales team during deal closure to ensure a seamless transition.
• Act as the primary relationship manager, ensuring high‑value merchants receive priority support and proactively providing strategic consultations.
• Monitor transactional data and key account metrics, identifying opportunities for growth or signs of potential churn.
• Upsell and cross‑sell relevant SumUp products to drive merchant expansion.
• Liaise with internal teams to resolve merchant pain points effectively.

Your Mission

• Proactive activation reach‑out calls to engage merchants and get them to start transacting per necessary product.
• Conduct personalized training sessions, either onsite or through Google Meets.
• Keep merchants engaged and satisfied with our products and help them reach their expected TPV targets.
• Conduct proactive retention activities, identifying early signs of churn and implementing strategies to re‑engage at‑risk merchants.
• Execute ad‑hoc growth campaigns aimed at increasing merchant engagement and driving additional revenue opportunities.

What We’re Looking For

• 2 to 3 years of experience in managing large accounts.
• Strong sales and upselling capabilities.
• Excellent verbal and written communication skills in English and German.
• Interest in data analysis and reporting.
• Strong problem‑solving skills and the ability to think creatively to find solutions to client issues.
• Competent up‑to‑date knowledge of the market (e.g., retail, F&B verticals).

Why You Should Join SumUp

• Opportunity to work with SumUppers globally on large‑scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office‑first setup.
• Restaurant tickets (powered by Edenred).
• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well‑deserved break with our 30‑day sabbatical benefit after completing 3 years of employment with SumUp.
• Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team.

Equal Employment Opportunity Statement

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.