Customer Support Agent (Automotive), Swedish / Svenska

Robert Bosch Group; Barcelona; Híbrido; EUR 23.000; Jornada completa

Descripción de la vacante

Ein etabliertes Unternehmen sucht engagierte Mitarbeiter für den Kundenservice in einem stabilen und inklusiven Umfeld. Diese Rolle bietet umfangreiche Schulungen und Entwicklungsmöglichkeiten, um Ihre Fähigkeiten zu verbessern. Sie werden Teil eines dynamischen Teams, das Kundenanfragen über verschiedene Kanäle verwaltet und sicherstellt, dass alle Anliegen schnell und professionell bearbeitet werden. Mit der Möglichkeit, nach 6 Monaten hybrid zu arbeiten und internationale Chancen innerhalb der EU zu nutzen, ist dies eine hervorragende Gelegenheit für alle, die ihre Karriere im Kundenservice vorantreiben möchten.

Servicios

Umfangreiche Schulungen

Karriereentwicklungsmöglichkeiten

Exklusive Rabatte auf Bosch-Produkte

Möglichkeit für hybrides Arbeiten

Internationale Arbeitsmöglichkeiten

Formación

• Erfahrung im Kundenservice ist von Vorteil, aber nicht zwingend erforderlich.
• Starke Problemlösungsfähigkeiten mit empathischem Kundenumgang.

Responsabilidades

• Verwalten von eingehenden Kundenkontakten über Telefon, E-Mail und Briefe.
• Bereitstellung von Produktinformationen und Lösung von Anfragen.

Conocimientos

Kundenservice

Problemlösungsfähigkeiten

Teamarbeit

Technisches Verständnis

Analytische Fähigkeiten

Descripción del empleo

We are a Bosch company specializing in service and technology-driven solutions within Business Process Outsourcing. Unlike traditional manufacturing, our product is service, and we serve clients across automotive, travel, tourism, building, and telecommunications sectors worldwide, including internal Bosch divisions.

As part of the Bosch Group, we operate within the Building and Energy Technologies unit, with a history rooted in Bosch Security Systems, managing product maintenance and emergency call centers.

Job Description

Join Bosch Service Solutions and be part of a dynamic team in a stable, inclusive environment with ample career growth opportunities.

Key Languages

Proficiency in Swedish (C2 or full professional level) is required. English skills are a plus, with training provided in English.

Main Responsibilities

1. Manage incoming customer contacts via phone, email, and letters.
2. Provide product information, resolve queries, and explain company policies to customers.
3. Assist customers through digital channels and initiate contact when necessary.
4. Collaborate with departments to resolve escalated issues.
5. Handle social media interactions promptly and effectively.
6. Represent the brand and deliver outstanding customer service.

Our Recruitment Process

1. Initial interview with a Talent Partner.
2. Language proficiency assessment.
3. Interview with the Hiring Manager.

Qualifications

Core Skills / Experience

• Customer service experience is preferred but not mandatory.
• Strong problem-solving skills with empathetic customer handling.
• Positive attitude and eagerness to learn.
• Team-oriented and collaborative mindset.
• Tech-savvy and analytical capabilities.

Additional Information

What We Offer

• Extensive training to develop your skills.
• Diverse development paths for career progression.
• Exclusive discounts on Bosch home appliances, power tools, and JUNKERS products, plus access to international company discounts through the BOSCHContigoMas program.
• Permanent contract from day one.
• Potential for hybrid work after 6 months and international work opportunities within the EU for up to 15 days annually.

Salary: The gross annual salary is €22,469.53, with details discussed during the recruitment process.